Senior Auto Adjuster | Complex Non-Injury Claims

USAA
United States
Workplace: HybridFull timeUSD 57,970 - 97,820Function: Insurance & ActuarialExperience: 3+ yearsEducation: bachelorsSkills: ["Empathy","Proactive communication","Ownership","Analytical decision-making","Collaboration"]

Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss. Investigate policies, evidence, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions. Evaluate and negotiate first- and third-party physical damage claims within authority, use Guidewire ClaimCenter and collaboration tools to document decisions, and drive an assigned inventory toward timely resolution while delivering empathetic service.

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FursaFursa
USAA
USAA
1 day ago

Senior Auto Adjuster | Complex Non-Injury Claims

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss. Investigate policies, evidence, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions. Evaluate and negotiate first- and third-party physical damage claims within authority, use Guidewire ClaimCenter and collaboration tools to document decisions, and drive an assigned inventory toward timely resolution while delivering empathetic service.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage complex auto claims from initial investigation through resolution, including coverage disputes and total loss.
  • •Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws to make coverage, liability, and settlement decisions.
  • •Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
  • •Proactively manage an assigned claims inventory by prioritizing work, maintaining documentation, and driving each claim to timely resolution.
  • •Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and support catastrophe-response needs as required.
Travel: Low travel

Pay and Benefits

Salary: USD 57,970 - 97,820
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysParental BenefitsAdoption AssistanceVolunteer HoursWellness StipendContinuing Education

Key Requirements

  • •High school diploma or GED.
  • •3 years of recent auto claims adjusting experience, including auto liability claims with coverage investigations, disputed liability, and comparative negligence.
  • •Experience independently managing an assigned auto claims inventory from investigation through resolution.
  • •Experience handling auto physical damage claims, including repair-related claim decisions and settlements.
  • •Obtain and maintain required insurance adjuster licensing within 90 days (and three attempts).
Experience:3+ yearsAuto claimsInsuranceProperty and casualty
Education:Bachelor's
Skills:EmpathyProactive communicationOwnershipAnalytical decision-makingCollaboration
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licensing
Tech Stack:Guidewire ClaimCenterDigital collaboration tools

Eligibility

Visa:H-1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn