Performance Operations Support Associate - Recast Modifications

U.S. Bancorp
United States
Workplace: OnsiteFull timeUSD 20 - 22.5Function: Product ManagementEducation: high_schoolSkills: ["Communication","Written communication","Multitasking","Data interpretation","Exception resolution"]

Support a specialized loan servicing team by processing recast loan modifications and helping borrowers through phone and email. Ensure accurate documentation, follow-up, and exception resolution while completing operational tasks such as scanning, filing, and mail processing. Partner with the team to maintain procedures and service standards, delivering a positive borrower experience from initial communication through end-to-end loan operations.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Performance Operations Support Associate - Recast Modifications

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support a specialized loan servicing team by processing recast loan modifications and helping borrowers through phone and email. Ensure accurate documentation, follow-up, and exception resolution while completing operational tasks such as scanning, filing, and mail processing. Partner with the team to maintain procedures and service standards, delivering a positive borrower experience from initial communication through end-to-end loan operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide operational and customer support for recast loan modifications, including phone and email communication with borrowers.
  • •Ensure accurate processing, documentation, and follow-up for loan servicing activities.
  • •Handle administrative tasks such as scanning, filing, and mail processing to support end-to-end loan operations.
  • •Identify and resolve exceptions and interpret data to support correct outcomes.
  • •Follow established procedures and service standards to maintain a positive borrower experience.

Pay and Benefits

Salary: USD 20 - 22.5
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisabilityParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Two to four years of experience in a business and general office environment.
  • •Comfort communicating with borrowers by phone and email.
  • •Basic proficiency with Microsoft tools such as Outlook, Word, and Excel.
  • •Strong reading, writing, and mathematical skills with the ability to manage multiple tasks and deadlines.
Education:High School
Skills:CommunicationWritten communicationMultitaskingData interpretationException resolution
Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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