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3 weeks ago

Senior IT Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide end-user IT support across mobile, desktop, audio/video, peripherals, and networking issues for employees worldwide. Manage IT hardware/software procurement, asset and inventory tracking, and perform system imaging, application configuration, and security policy enforcement. Collaborate cross-functionally and handle IT communications between headquarters and remote offices, including daily onsite support. Coach and mentor peers while leading cross-functional end-user technology decisions.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Troubleshoot and support IT end-user issues across mobile, desktop, audio/video, peripherals, and related services.
•Manage procurement, asset and inventory management for IT hardware and software.
•Perform system imaging, application configurations, and enforce security policies.
•Collaborate cross-departmentally and manage IT communication between headquarters and remote offices.
•Provide daily onsite office support and coach/mentor peers while leading cross-functional projects.

Key Requirements

•3+ years of experience in an IT Support role.
•Experience creating and maintaining technical documentation and knowledge articles.
•Working knowledge of Windows and OSX operating systems.
•Working knowledge of Lenovo and Apple hardware and understanding of networking concepts.
•Foundational understanding of Okta identity and access management, including SSO and MFA, plus strong English and Polish communication skills.

Experience:3+ years

Education:Bachelor's in computer-related field

Skills:CommunicationProblem-solvingGrowth mindsetMentoringCollaboration

Languages:EnglishPolish

Tech Stack:WindowsOSXLenovoAppleNetworkingGoogleZoomSlackOktaSSOMFA

Company Brief

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Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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