Remote Customer Service Representative

Qureos
Little Rock
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Clear communication","Problem-solving","Multitasking","Adaptability","Self-motivation"]

Serve as the first point of contact for customers, supporting them via phone, email, and chat. Resolve inquiries and complaints with empathy, provide accurate product/service information, and process orders, returns, exchanges, and refunds. Troubleshoot basic technical issues, escalate complex problems, document all interactions in the CRM, and follow up to ensure resolutions. Work fully remotely with reliable internet, required equipment, and scheduled shifts.

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FursaFursa
Qureos
Qureos
2 days ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, supporting them via phone, email, and chat. Resolve inquiries and complaints with empathy, provide accurate product/service information, and process orders, returns, exchanges, and refunds. Troubleshoot basic technical issues, escalate complex problems, document all interactions in the CRM, and follow up to ensure resolutions. Work fully remotely with reliable internet, required equipment, and scheduled shifts.
Location: Little Rock
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly to customer inquiries through phone, email, and chat.
  • •Resolve complaints with empathy and efficiency.
  • •Provide accurate information about products and services.
  • •Process orders, returns, exchanges, and refunds.
  • •Troubleshoot basic technical issues, document interactions in the CRM, and follow up to ensure resolution.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •At least 1 year of customer service experience (retail, call center, or remote preferred).
  • •Strong verbal and written communication skills.
  • •Proficiency with computers and common software.
  • •Reliable high-speed internet (minimum 25 Mbps download / 5 Mbps upload) and a quiet workspace free from distractions.
Experience:1+ yearsCustomer serviceCall centerRemote work
Education:High School
Skills:Clear communicationProblem-solvingMultitaskingAdaptabilitySelf-motivation
Tech Stack:CRMSalesforceZendeskWindows 10Mac OS 10.15USB headsetNoise-canceling microphone

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn