Customer Success Engineer

Sonar Source
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical thinking","Ownership","Proactiveness","Coachable","Resilience","Teamwork","Integrity","Pattern recognition"]

Own the health, maturity, and growth of a customer portfolio by translating AI-driven signals into technical and business outcomes. You’ll lead onboarding and adoption, run maturity assessments and outcome reviews, and turn customer priorities into clear technical plans. As a founding Customer Success Engineering role, you’ll help build the playbook, partner with Sales through expansion and renewal handoffs, and redefine what customer success looks like.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonar Source
Sonar Source
5 days ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the health, maturity, and growth of a customer portfolio by translating AI-driven signals into technical and business outcomes. You’ll lead onboarding and adoption, run maturity assessments and outcome reviews, and turn customer priorities into clear technical plans. As a founding Customer Success Engineering role, you’ll help build the playbook, partner with Sales through expansion and renewal handoffs, and redefine what customer success looks like.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio as a trusted technical advisor across onboarding, adoption, health, and value realization.
  • •Act on AI signals by turning risks and opportunities into measurable outcomes that improve growth and mitigate risk.
  • •Level customers up through maturity assessments and outcome reviews that improve how they build and prove impact.
  • •Turn customer business priorities into clear technical plans to help them get maximum value from the platform.
  • •Fuel the wider team by providing qualified expansion signals and renewal insights to Sales with clean handoffs.

Key Requirements

  • •Bring hands-on DevOps, software engineering, or platform experience, including CI/CD pipelines and Git workflows, with a strong grasp of code quality and security.
  • •Maintain a business mindset—when AI flags risks or opportunities, interpret their meaning and drive action to accelerate upside and reduce downside.
  • •Communicate sharply with developers and executives, explaining complex topics simply in both deep-dives and executive reviews.
  • •Spot patterns across data sources and turn analytical findings into actionable recommendations.
  • •Show founding-team energy by taking ownership, acting before being asked, and staying steady while the playbook is still being defined.
Skills:CommunicationAnalytical thinkingOwnershipProactivenessCoachableResilienceTeamworkIntegrityPattern recognition
Languages:EnglishMandarinCantoneseKoreanJapanese
Tech Stack:DevOpsCI/CDGitLinuxJavaSonarQubeSASTAppSecAI coding assistantsAgentic developmentClaude CodeCodexCursorGitHub CopilotGeminiDevin

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn