Customer Service Specialist I WI

Sutherland
Colombia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer-focused mindset","Problem-solving","Attention to detail","Confidentiality","Multitasking"]

Provide friendly, accurate customer support for telecommunications clients by phone, chat, or email. Meet performance goals while owning issues through to resolution and escalating when needed. Maintain high-quality records by documenting interactions and updating customer information, while handling sensitive information with confidentiality. Use strong B2+ English communication and basic computer skills (CRM tools, email, spreadsheets) to work efficiently across multiple systems.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Service Specialist I WI

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide friendly, accurate customer support for telecommunications clients by phone, chat, or email. Meet performance goals while owning issues through to resolution and escalating when needed. Maintain high-quality records by documenting interactions and updating customer information, while handling sensitive information with confidentiality. Use strong B2+ English communication and basic computer skills (CRM tools, email, spreadsheets) to work efficiently across multiple systems.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support customers via phone, chat, or email while meeting performance goals.
  • •Own customer issues through to resolution, escalating when needed.
  • •Document interactions accurately and keep customer information updated.
  • •Handle sensitive information with confidentiality and care.
  • •Collaborate to ensure timely, accurate customer service outcomes.

Key Requirements

  • •B2+ English communication skills.
  • •High school diploma or equivalent.
  • •Ability to multitask and navigate multiple systems efficiently.
  • •Customer-focused mindset with strong problem-solving abilities.
  • •Attention to detail and accuracy when handling data; basic computer skills (CRM tools, email, spreadsheets).
Experience:Telecommunications
Education:High School
Skills:Customer-focused mindsetProblem-solvingAttention to detailConfidentialityMultitasking
Languages:English
Tech Stack:CRM toolsEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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