LN Venues, Venue Applications Support Analyst (Tennessee, North Carolina, South Carolina)

Live Nation Entertainment
Tennessee, North Carolina, South Carolina
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Attention to detail","Troubleshooting","Time management","Task prioritization","Customer service (written and verbal)"]

Support venue operations by troubleshooting and maintaining Point-of-Sale (PoS) applications and related systems like CCTV, digital signage, and time & attendance. You’ll input and validate PoS system data, diagnose device and software issues, test new software versions, document recurring problems, and create end-user guides. Provide remote support as part of the Venue Applications Support Team, handle an on-call helpdesk hotline during peak times, and travel onsite for implementations and support as needed.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
3 days ago

LN Venues, Venue Applications Support Analyst (Tennessee, North Carolina, South Carolina)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support venue operations by troubleshooting and maintaining Point-of-Sale (PoS) applications and related systems like CCTV, digital signage, and time & attendance. You’ll input and validate PoS system data, diagnose device and software issues, test new software versions, document recurring problems, and create end-user guides. Provide remote support as part of the Venue Applications Support Team, handle an on-call helpdesk hotline during peak times, and travel onsite for implementations and support as needed.
Location: Tennessee, North Carolina, South Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Input PoS data including menu items, prices, discounts, employee credentials, and venue layouts while adhering to data integrity standards.
  • •Diagnose device malfunctions across software, hardware, and peripheral accessories.
  • •Test new software versions frequently and thoroughly.
  • •Document recurring issues and escalate systemic problems accordingly.
  • •Provide remote and on-call helpdesk support, including end-user guides and hotline leadership during peak times.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceVisionDental401kEquityPaid LeaveTuition Repayment

Key Requirements

  • •Minimum 1 year of experience supporting PoS systems (preferably Appetize and/or Micros).
  • •Intermediate knowledge of Microsoft Excel, including formulas and pivot tables.
  • •Ability to troubleshoot complex problems with limited information and reach resolution.
  • •Strong attention to detail for maintaining and curating obscure system data patterns.
  • •Willingness to travel up to 30% (possibly more during peak season, March–October).
Experience:1+ years
Skills:Attention to detailTroubleshootingTime managementTask prioritizationCustomer service (written and verbal)
Tech Stack:Point-of-Sale (PoS) systemsAppetizeMicrosMicrosoft ExcelPivot tablesFormulasCCTVDigital SignageTime & Attendance

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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