CS Tech Support Engineer

Samsung
Manchester
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem solving","Attention to detail","Teamwork","Tenacity"]

Provide first-line technical support for applicable Samsung products and technologies across a B2B services network, responding to customer enquiries via phone, email, and virtual support. Monitor and escalate Partner Portal cases, perform technical site support visits, and share HVAC technical knowledge with internal teams through training and events. Build and maintain FAQs, service bulletins, and training test banks while supplying ad hoc reports to improve the overall support service.

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FursaFursa
Samsung
Samsung
1 day ago

CS Tech Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line technical support for applicable Samsung products and technologies across a B2B services network, responding to customer enquiries via phone, email, and virtual support. Monitor and escalate Partner Portal cases, perform technical site support visits, and share HVAC technical knowledge with internal teams through training and events. Build and maintain FAQs, service bulletins, and training test banks while supplying ad hoc reports to improve the overall support service.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide telephone, email, and virtual technical support for enquiries coming from the CS Hotline.
  • •Support Climate Solutions UK B2B and B2C partner engineers and assist with partner issue resolution alongside the sales department.
  • •Monitor Partner Portal cases and handle escalation/resolution with high-quality case details when issues cannot be resolved.
  • •Conduct technical site support and site inspections, and attend occasional meetings and training (mostly Chertsey).
  • •Create and maintain customer FAQs, service bulletins/tech tips, and test bank content to support training and call centre development.
Travel: Low travel

Pay and Benefits

Perks:PensionPaid LeaveVolunteering Days

Key Requirements

  • •Strong technical engineering background with proven experience in the Air Conditioning and Heat Pumps industry.
  • •Experience providing field support for air conditioning and heat pumps.
  • •Ability to communicate empathically and effectively with both technical and non-technical customers.
  • •Excellent telephone manner and the ability to work well in a team as well as independently.
  • •Full UK driving license with fewer than 6 points.
Experience:Air ConditioningHeat Pumps
Skills:CommunicationProblem solvingAttention to detailTeamworkTenacity
Licenses:Full UK driving license

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn