NTT

4 months ago

Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support analytics and insight initiatives by analyzing customer and operational data, performing statistical analysis, and producing dashboards and performance reporting. Help improve churn, AHT, and SLA outcomes through data exploration and root-cause analysis of repeat contacts and service issues. Validate and check data quality while contributing to analytics-led CX improvement initiatives in an onsite role in the Toronto, Ontario area.

Location: Toronto, Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Support analysis of service data to contribute to churn, AHT, and SLA improvement.
•Assist with statistical analysis and data exploration using customer and operational data.
•Prepare dashboards and analytical summaries for performance reporting.
•Support root-cause analysis for repeat contacts and service issues.
•Perform data validation and quality checks and participate in analytics-led CX improvement initiatives.

Pay and Benefits

Salary: USD 89,000 annually

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kDisability Insurance

Key Requirements

•4 years of experience in analytics, reporting, or business analysis roles.
•Bachelor’s degree in Business, Analytics, Economics, or a related discipline.
•Ability to assist with statistical analysis and data exploration.
•Familiarity with CX and service metrics (e.g., churn, AHT, SLA).
•Strong attention to detail and ability to manage multiple priorities.

Experience:Service analyticsOperations analyticsCX

Education:Bachelor's in Business, Analytics, Economics, or related discipline

Skills:Attention to detailData-driven decision makingPrioritizationRoot-cause analysis

Tech Stack:Power BI

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT