Patient Admin Supervisor

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the overall patient experience at NMC Royal Hospital by greeting and directing patients, answering queries, and managing the reception and waiting areas. Oversee complaints handling through structured processes, root-cause analysis, and continuous service improvement. Coordinate with other departments, support VIP patients, maintain KPI reporting with the Quality team, and ensure strict compliance with NMC policies, infection control, patient safety, and JCI standards.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Welcome and greet patients, directing them to relevant departments with clear instructions.
•Provide hospital information and handle patient queries, telephone enquiries, and reception duties.
•Manage complaints register and ensure fair, timely handling that supports root-cause analysis and process improvements.
•Monitor departmental employee scheduling to ensure operational coverage and support attendance, leave, overtime, and staff allocations.
•Adhere to NMC regulations and policies related to infection control, patient safety, and JCI; support quality assurance with KPI data and audits.

Key Requirements

•Bachelor’s degree in any discipline; a master’s degree is an advantage.
•3+ years of experience in a customer service role or relevant field.
•Healthcare experience in UAE is an advantage.
•Maintain patient and staff confidentiality.
•Exhibit effective interpersonal skills when dealing with staff, colleagues, and management.

Experience:3+ yearsHealthcare

Education:Bachelor's in Any discipline

Skills:Interpersonal skillsConfidentialityCommunicationCustomer serviceCompliance

Languages:US

Company Brief

NMC Healthcare

Website

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NMC Healthcare

2 weeks ago

Patient Admin Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Welcome and greet patients, directing them to relevant departments with clear instructions.
•Provide hospital information and handle patient queries, telephone enquiries, and reception duties.
•Manage complaints register and ensure fair, timely handling that supports root-cause analysis and process improvements.
•Monitor departmental employee scheduling to ensure operational coverage and support attendance, leave, overtime, and staff allocations.
•Adhere to NMC regulations and policies related to infection control, patient safety, and JCI; support quality assurance with KPI data and audits.

Key Requirements

•Bachelor’s degree in any discipline; a master’s degree is an advantage.
•3+ years of experience in a customer service role or relevant field.
•Healthcare experience in UAE is an advantage.
•Maintain patient and staff confidentiality.
•Exhibit effective interpersonal skills when dealing with staff, colleagues, and management.

Experience:3+ yearsHealthcare

Education:Bachelor's in Any discipline

Skills:Interpersonal skillsConfidentialityCommunicationCustomer serviceCompliance

Languages:US

Company Brief

NMC Healthcare

Website