Customer Consultant

Support and consult customers in Suzhou by proactively managing needs and expectations through frequent customer visits. Build and maintain long-term service partnerships by representing the customer, monitoring service commitments, and ensuring timely, high-quality outcomes. Advise customers on budgets, facility management, and HVAC/chiller-room related improvement options using standard service packages. Coordinate with technical support and after-sales teams, and manage order follow-through, implementation, revenue confirmation, collections, and customer satisfaction tracking.