2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Spanish Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure Trust & Safety and data-protection policies are enforced accurately through analytical audits of human moderation. Investigate recurring quality issues with Root Cause Analysis, interpret complex policy cases, and validate benchmark “golden sets.” Lead calibration across moderation teams, escalate and resolve edge cases, and drive policy updates and training rollouts for BPO staff. Produce weekly/monthly QA reports using AI and QA/calibration tools.

Location: Lisbon

Employment Type: Contract · 12 months

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA, identifying error patterns and translating findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment for complex, ambiguous, or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders on global quality goals.
•Drive operational oversight by resolving edge cases, cascading policy updates, and supporting training rollouts for BPO staff; prepare weekly/monthly QA reports leveraging AI and QA tools.

Key Requirements

•Proven experience conducting analytical audits and tracking quality/performance targets while maintaining data integrity in a trust and safety or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify error patterns and recommend process optimizations that reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in Spanish for local market interactions and fluency in English as the primary working language.

Skills:Root cause analysisProblem-solvingOwnershipStakeholder managementTraining delivery

Languages:SpanishEnglish

Tech Stack:Artificial Intelligence (AI)QA dashboardsRCA toolsCalibration platformsKOMSOPs

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Spanish Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Employment Type: Contract · 12 months

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA, identifying error patterns and translating findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment for complex, ambiguous, or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders on global quality goals.
•Drive operational oversight by resolving edge cases, cascading policy updates, and supporting training rollouts for BPO staff; prepare weekly/monthly QA reports leveraging AI and QA tools.

Key Requirements

•Proven experience conducting analytical audits and tracking quality/performance targets while maintaining data integrity in a trust and safety or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify error patterns and recommend process optimizations that reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in Spanish for local market interactions and fluency in English as the primary working language.

Skills:Root cause analysisProblem-solvingOwnershipStakeholder managementTraining delivery

Languages:SpanishEnglish

Tech Stack:Artificial Intelligence (AI)QA dashboardsRCA toolsCalibration platformsKOMSOPs

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn