Customer Success Lead

Notable
Chicago, Nashville, Minneapolis, St. Louis, Kansas City, Cleveland, San Mateo, Texas, Houston, Ohio
Workplace: RemoteFull timeUSD 136,000 - 170,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Executive relationship management","Operational rigor","Communication","Strategic planning","Cross-functional leadership"]

Own end-to-end post-sale outcomes for strategic healthcare accounts, leading adoption, value realization, governance, and long-term success. Partner with C-suite leaders through executive-level conversations that connect platform capabilities to operational, financial, and clinical results. Build account health plans and multi-quarter value roadmaps, proactively manage risks, and orchestrate cross-functional teams to deliver commitments—while supporting renewals and expansions through demonstrated value.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Notable
Notable
6 months ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end post-sale outcomes for strategic healthcare accounts, leading adoption, value realization, governance, and long-term success. Partner with C-suite leaders through executive-level conversations that connect platform capabilities to operational, financial, and clinical results. Build account health plans and multi-quarter value roadmaps, proactively manage risks, and orchestrate cross-functional teams to deliver commitments—while supporting renewals and expansions through demonstrated value.
Location: Chicago, Nashville, Minneapolis, St. Louis, Kansas City, Cleveland, San Mateo, Texas, Houston, Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own post-sale customer outcomes end-to-end, including adoption, value realization, governance, and long-term success.
  • •Maintain account health across utilization, realized ROI, and retention, and develop multi-quarter value roadmaps aligned to customer priorities.
  • •Establish governance and operating cadence (e.g., QBRs, SteerCos), and maintain systems of record for plans, risks, decisions, and commitments.
  • •Orchestrate cross-functional delivery across Customer Success, Delivery, Product, Support, and Partnerships to meet commitments and outcomes.
  • •Identify risks/misalignment and lead structured action plans; support renewals and expansions with demonstrated value and roadmap execution.
Travel: Medium travel

Pay and Benefits

Salary: USD 136,000 - 170,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •7+ years in customer success, implementation, consulting, or equivalent roles in healthcare or healthcare technology.
  • •Proven experience influencing C-suite and senior healthcare executives.
  • •Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow/automation platforms.
  • •Ability to own complex accounts with accountability for outcomes, not just relationships.
  • •Bachelor’s degree or equivalent practical experience.
Experience:HealthcareHealthcare technology
Education:Bachelor's
Skills:Executive relationship managementOperational rigorCommunicationStrategic planningCross-functional leadership

Company Brief

Notable
Notable provides an AI platform that automates healthcare operations and administrative workflows (intake, scheduling, referrals, chart review) to reduce clinician burden and improve patient experience for health systems and providers.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: San Mateo, United States
Founded: 2017
Glassdoor
Glassdoor: 3.0
WebsiteLinkedInGlassdoor