Technical Advisor

Audemars Piguet
Hong Kong
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Teamwork","Customer service","Relationship-building","Attention to detail"]

Represent the Audemars Piguet brand as a Technical Advisor, delivering technical expertise to customers while supporting client care, after-sales processes, and boutique operations. Act as a brand ambassador, educate staff on movements and products, and contribute to sales, spare-parts management, and marketing initiatives to elevate client experience in-store.

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Audemars Piguet
Audemars Piguet
8 months ago

Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Represent the Audemars Piguet brand as a Technical Advisor, delivering technical expertise to customers while supporting client care, after-sales processes, and boutique operations. Act as a brand ambassador, educate staff on movements and products, and contribute to sales, spare-parts management, and marketing initiatives to elevate client experience in-store.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Act as a Client Care specialist in entire after-sales jobs process (registration, acknowledgement, follow-up, invoicing, closing); photos of watches at drop off and pick up of repairs
  • •Client updates on repairs, nursing calls as part of Client Care
  • •Identifies counterfeits at the time of drop off
  • •CRM (Salesforce) entries, especially notes when direct interactions with repair customer
  • •Help the location manager in monitoring progress of KPIs (e.g. Immediate Estimate, CS estimate rejection rate, Long pending CS pick up, Accessories Sales etc.)

Key Requirements

  • •Technical skills and experience required.
  • •Good verbal and written communication skills.
  • •Team player, actively participates to the overall activity of the boutique.
  • •Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry.
Experience:WatchmakingLuxury goodsRetail
Skills:CommunicationTeamworkCustomer serviceRelationship-buildingAttention to detail
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn