DDP Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Safety awareness","Problem solving","Attention to detail"]

Perform Tier I customer support tasks including preventative maintenance and wet-cleans, and assist with corrective maintenance under guidance from senior engineers. Disassemble, clean, and rebuild kits as part of kit management quality, using basic diagnostic techniques with documentation and test equipment. Resolve basic technical problems, follow BKM and IP guidelines, and provide professional, customer-facing service while complying with safety procedures in a clean-room environment.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

DDP Customer Support Technician I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Perform Tier I customer support tasks including preventative maintenance and wet-cleans, and assist with corrective maintenance under guidance from senior engineers. Disassemble, clean, and rebuild kits as part of kit management quality, using basic diagnostic techniques with documentation and test equipment. Resolve basic technical problems, follow BKM and IP guidelines, and provide professional, customer-facing service while complying with safety procedures in a clean-room environment.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance as needed.
  • •Assist senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment.
  • •Represent the company to customers using professional customer service while following IP guidelines and safety procedures.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceLearning BudgetTravel Allowance

Key Requirements

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance when needed.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment with support from senior engineers.
  • •Be able to diagnose and resolve basic technical problems.
  • •Use good customer service skills and maintain a professional demeanor and orderly work area.
  • •Work in demanding conditions (including clean-room PPE use) such as lifting up to 35 lbs. and extensive standing/walking.
Skills:Customer serviceCommunicationSafety awarenessProblem solvingAttention to detail

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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