Sprinto

3 weeks ago

Technical support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Be the technical champion behind Sprinto’s customer experience, solving challenging issues, supporting seamless integrations and APIs, and directly impacting customer success through 24x7 support across chat, email, Slack, and video.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide fast, effective customer support across chat, email, Slack, and video (24x7).
•Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues.
•Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
•Stay on the cutting-edge of product developments and security compliance.
•Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

Pay and Benefits

Perks:Remote WorkHealth InsuranceAccident CoverageLearning BudgetDevice

Key Requirements

•2-4 years of customer or technical support experience.
•Strong verbal and written communication skills with proven technical troubleshooting abilities.
•Hands-on experience with Cloud platforms, API integrations, and change management tools preferred.
•Calm under pressure, empathetic, patient, and customer-focused.
•Familiarity with Freshdesk is a bonus.

Experience:2-4 yearsCloudApisCustomer support

Skills:CommunicationTroubleshootingCustomer-focused

Tech Stack:CloudAPIsFreshdesk

Company Brief

Sprinto

Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mumbai, India

Founded: 2019

Website LinkedIn

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Sprinto

3 weeks ago

Technical support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide fast, effective customer support across chat, email, Slack, and video (24x7).
•Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues.
•Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
•Stay on the cutting-edge of product developments and security compliance.
•Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

Pay and Benefits

Perks:Remote WorkHealth InsuranceAccident CoverageLearning BudgetDevice

Key Requirements

•2-4 years of customer or technical support experience.
•Strong verbal and written communication skills with proven technical troubleshooting abilities.
•Hands-on experience with Cloud platforms, API integrations, and change management tools preferred.
•Calm under pressure, empathetic, patient, and customer-focused.
•Familiarity with Freshdesk is a bonus.

Experience:2-4 yearsCloudApisCustomer support

Skills:CommunicationTroubleshootingCustomer-focused

Tech Stack:CloudAPIsFreshdesk

Company Brief

Sprinto

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mumbai, India

Founded: 2019

Website LinkedIn