Claims Officer (PHL: Makati, PH)

Allianz
Philippines
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Communication","Teamwork","Customer service","Attention to detail","Problem-solving"]

The Claims Officer processes Medical Providers’ claims in the Makati region, ensuring eligibility and payment accuracy within policy terms, while maintaining high client service levels. Works in a fast-paced, multilingual team, aiming to resolve claims within 48 hours and support department targets in a hybrid work setup after initial onsite period.

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Allianz
Allianz
4 months ago

Claims Officer (PHL: Makati, PH)

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Last checked: 12 hours agoStatus: Live

Job Summary

The Claims Officer processes Medical Providers’ claims in the Makati region, ensuring eligibility and payment accuracy within policy terms, while maintaining high client service levels. Works in a fast-paced, multilingual team, aiming to resolve claims within 48 hours and support department targets in a hybrid work setup after initial onsite period.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Examine and process Claims within the agreed company SLA to guarantee customer satisfaction and retention
  • •Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
  • •Contribute to the team and departmental productivity targets so that the agreed SLA is achieved
  • •In line with the company’s policy on cost containment identify duplicate payments, overbilling, up coding, possible non-disclosure and fraudulent claims
  • •Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction

Pay and Benefits

Perks:Hybrid Work13th MonthAnnual BonusLife InsuranceRetirement Program

Key Requirements

  • •1-2 years experience in a Medical Claims role is required
  • •Strong Knowledge of Microsoft Office (Excel, Word)
  • •A highly customer-focused individual with strong interpersonal, communicative and accuracy skills
  • •Team player
  • •Must be willing to work onsite in Makati first 6 months
Experience:1-2 yearsMedical claimsInsurance
Skills:CommunicationTeamworkCustomer serviceAttention to detailProblem-solving
Languages:English
Tech Stack:Microsoft ExcelMicrosoft Word

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn