Customer Success Manager - Ads Solutions

OpenAI
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-10 yearsSkills: ["Relationship management","Communication","Ownership","Strategic thinking","Trust building"]

Own a portfolio of advertising partners and guide them through onboarding and campaign launches on OpenAI’s ads platform. Analyze performance data to deliver clear recommendations, identify expansion opportunities, and serve as a trusted advisor. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and improve the advertiser experience. Based in Paris with a hybrid schedule (3 office days/week) and relocation assistance.

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OpenAI
OpenAI
2 months ago

Customer Success Manager - Ads Solutions

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Last checked: 18 minutes agoStatus: Live

Job Summary

Own a portfolio of advertising partners and guide them through onboarding and campaign launches on OpenAI’s ads platform. Analyze performance data to deliver clear recommendations, identify expansion opportunities, and serve as a trusted advisor. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and improve the advertiser experience. Based in Paris with a hybrid schedule (3 office days/week) and relocation assistance.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own relationships with a portfolio of advertising partners as their primary point of contact.
  • •Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
  • •Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
  • •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • •Partner cross-functionally to resolve issues and surface advertiser feedback for product improvements.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
  • •Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • •Comfort interpreting performance data and translating insights into strategic recommendations.
  • •Experience with data querying (e.g. SQL, advanced Excel/GSheet).
  • •Communicate clearly and build trust with both technical and non-technical stakeholders.
Experience:5-10 yearsDigital advertisingAccount managementCustomer successConsultingAdtech
Skills:Relationship managementCommunicationOwnershipStrategic thinkingTrust building
Tech Stack:SQLExcelGSheet

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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