Field Service Engineer 2 - Ellendale, ND

Dell
North Dakota
Workplace: RemoteFull timeUSD 65,000 - 84,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer-facing","Communication","Documentation","Problem-solving","Analytical diagnosis"]

Provide hands-on on-site technical support for Dell customers, including triaging issues from Dell support direction, executing action plans, and documenting outcomes in Dell case emails. Replace and reseat server components, swap parts, upgrade firmware, and run diagnostics to validate fixes. Partner with Dell Domain Engineers/L3 to resolve customer issues, delivering responsive, customer-first field service across hardware and software deployments.

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FursaFursa
Dell
Dell
4 days ago

Field Service Engineer 2 - Ellendale, ND

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide hands-on on-site technical support for Dell customers, including triaging issues from Dell support direction, executing action plans, and documenting outcomes in Dell case emails. Replace and reseat server components, swap parts, upgrade firmware, and run diagnostics to validate fixes. Partner with Dell Domain Engineers/L3 to resolve customer issues, delivering responsive, customer-first field service across hardware and software deployments.
Location: North Dakota
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Triage customer issues with direction from Dell support.
  • •Execute the plan of action from Dell Domain Engineer/L3 using Teams, email, and phone communication.
  • •Document POA results, logs, and service reports (including part numbers/PPID) to Dell via case email.
  • •Reseat parts, swap or replace components, and upgrade firmware as needed.
  • •Run diagnostics and perform sever testing and validation by capturing and uploading logs.

Pay and Benefits

Salary: USD 65,000 - 84,000 annually

Key Requirements

  • •5+ years of professional experience, plus an Associate's Degree in a technical discipline or an equivalent combination of experience and education.
  • •Experience delivering technical field services supporting hardware and software at client sites.
  • •Experience in a customer-facing role, including reporting and presenting to all levels of the organization.
  • •Experience working in locations with a large, concentrated deployment of assets, including networking and Fiber.
  • •Must be able to lift a minimum of 50 lbs. waist high to replace components on server stacks.
Experience:5+ yearsCustomer supportField servicesHardwareSoftware
Education:Associate's in technical discipline
Skills:Customer-facingCommunicationDocumentationProblem-solvingAnalytical diagnosis
Certifications:Dell EMC Proven Professional Specialist LevelCPSDServer (PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Tech Stack:TeamsEmailPhoneFiberNetworkingDiagnosticsServer stacks

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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