Account Manager, Core Accounts

Informa
United States
Workplace: HybridFull timeUSD 60,000+ annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Negotiation","Objection handling","Relationship building","Communication","Pipeline management"]

Own the commercial relationship for a long-tail book of 80+ accounts, driving retention and strategic growth through the full customer lifecycle. Lead midyear and renewal-stage business reviews, proactively manage renewal risk, and negotiate/close and expand existing contracts to achieve net revenue retention and expansion goals. Partner closely with Customer Success and overlay sales teams, maintain CRM and pipeline hygiene, and follow structured playbooks to prioritize customer engagement.

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FursaFursa
Informa
Informa
2 days ago

Account Manager, Core Accounts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Own the commercial relationship for a long-tail book of 80+ accounts, driving retention and strategic growth through the full customer lifecycle. Lead midyear and renewal-stage business reviews, proactively manage renewal risk, and negotiate/close and expand existing contracts to achieve net revenue retention and expansion goals. Partner closely with Customer Success and overlay sales teams, maintain CRM and pipeline hygiene, and follow structured playbooks to prioritize customer engagement.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead all commercial conversations from midyear review through contract close.
  • •Manage the full 12-month customer lifecycle, owning defined milestones and renewal priming.
  • •Maintain pipeline coverage at 3× individual quota and identify expansion opportunities, upsell signals, and churn risk.
  • •Partner with Customer Success and overlay sales/new business functions, following Rules of Engagement for lead/partner/hand-off decisions.
  • •Maintain accurate, up-to-date CRM records and use tooling/reporting to guide daily prioritization.

Pay and Benefits

Salary: USD 60,000 annually
Perks:401k MatchParental LeaveEsppPaid LeaveEap AssistanceWellness StipendVolunteer Time

Key Requirements

  • •2–5 years of experience in account management, sales, renewals, or a related commercial role.
  • •Demonstrated track record of meeting or exceeding renewal and/or revenue retention targets.
  • •Experience managing a high-volume book of business or working in a scaled, long-tail commercial model.
  • •Ability to lead commercial conversations including negotiation, objection handling, and contract close.
  • •Proficient CRM use (Salesforce preferred) and comfort using reporting and dashboards to guide priorities.
Experience:2-5 years
Skills:NegotiationObjection handlingRelationship buildingCommunicationPipeline management
Languages:English
Tech Stack:SalesforceGongOutreachEbstaZoomInfoCRMLinkedIn Learning

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn