Ingersoll Rand

2 weeks ago

Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own regional after-sales service delivery by planning and executing customer service actions, maintaining equipment records, and leading on-site installation, commissioning, troubleshooting, and customer follow-ups. Train customer operators and maintenance personnel, as well as internal/service agents, to ensure correct operation and effective servicing. Identify equipment improvement opportunities, support regional sales, and report issues and progress through monthly and annual updates.

Location: Chengdu

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Plan and execute regional customer service action plans to improve customer satisfaction and drive business growth.
•Build and maintain regional customer equipment records.
•Support on-site installation, commissioning, fault handling, and customer follow-up for equipment in the region.
•Train customer equipment operators and maintenance personnel, and train regional agency service staff to ensure effective and compliant service.
•Identify equipment improvement opportunities, support regional sales, feed back现场 issues for continuous product quality improvement, and submit monthly/annual reports.

Key Requirements

•2+ years of customer service experience for rotating equipment products, with prior experience serving pulp and paper customers preferred.
•Bachelor’s degree or above in mechanical or pulp and paper related majors.
•Strong English communication skills, with prior experience supporting overseas customers for rotating equipment preferred.
•Experience with equipment installation, commissioning, troubleshooting, and customer follow-up activities.
•Ability to work from home and support the Central China service region.

Experience:2+ years

Education:Bachelor's in Mechanical, pulp and paper (related)

Skills:Customer serviceTrainingTroubleshootingReporting

Languages:English

Company Brief

Ingersoll Rand

Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Ingersoll Rand

2 weeks ago

Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Chengdu

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Plan and execute regional customer service action plans to improve customer satisfaction and drive business growth.
•Build and maintain regional customer equipment records.
•Support on-site installation, commissioning, fault handling, and customer follow-up for equipment in the region.
•Train customer equipment operators and maintenance personnel, and train regional agency service staff to ensure effective and compliant service.
•Identify equipment improvement opportunities, support regional sales, feed back现场 issues for continuous product quality improvement, and submit monthly/annual reports.

Key Requirements

•2+ years of customer service experience for rotating equipment products, with prior experience serving pulp and paper customers preferred.
•Bachelor’s degree or above in mechanical or pulp and paper related majors.
•Strong English communication skills, with prior experience supporting overseas customers for rotating equipment preferred.
•Experience with equipment installation, commissioning, troubleshooting, and customer follow-up activities.
•Ability to work from home and support the Central China service region.

Experience:2+ years

Education:Bachelor's in Mechanical, pulp and paper (related)

Skills:Customer serviceTrainingTroubleshootingReporting

Languages:English

Company Brief

Ingersoll Rand

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn