Registered Brokerage Client Service Associate - Pacific Timezone

Alpaca
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Attention to detail","Accuracy","Reliability","Communication","Ownership"]

Serve as the first point of contact for client and broker-partner service needs, triaging issues and operational requests such as distributions, journals, account updates, and ACATs. Research and respond to client questions tied to form submissions, transfers, and related operational items, coordinating with internal teams including trading, brokerage operations, sales, solutions, customer success, engineering, and product. Ensure new business paperwork is submitted accurately and reliably in a fast-paced remote environment.

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Alpaca
Alpaca
2 days ago

Registered Brokerage Client Service Associate - Pacific Timezone

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for client and broker-partner service needs, triaging issues and operational requests such as distributions, journals, account updates, and ACATs. Research and respond to client questions tied to form submissions, transfers, and related operational items, coordinating with internal teams including trading, brokerage operations, sales, solutions, customer success, engineering, and product. Ensure new business paperwork is submitted accurately and reliably in a fast-paced remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for clients and broker partners on service needs and issues.
  • •Submit and process operational requests including funds distributions, cash/stock journals, account updates, ACATs initiation, and related tasks.
  • •Research and respond to client issues related to form submissions, transfers, and other operational items.
  • •Coordinate with internal groups (e.g., trading desk, brokerage operations, sales, solutions, customer success, engineering, product) to resolve client issues.
  • •Ensure new business paperwork is accurately and successfully submitted.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •1–2 years of experience in the securities industry.
  • •FINRA Series 7 license.
  • •Experience with FINRA, Federal, and SEC regulations.
  • •Strong attention to detail, accuracy, and reliability in a fast-paced environment.
  • •Strong written and communication skills, with ability to work effectively in a remote team environment.
Experience:Securities industryBrokerage
Skills:Attention to detailAccuracyReliabilityCommunicationOwnership
Licenses:FINRA Series 7
Certifications:FINRA Series 7
Languages:English

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn