The Kraft Heinz Company

6 days ago

Customer Excellence Lead Benelux

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the BENELUX customer service organization to transform customer experience through service strategy, operational efficiency, and partner collaboration. Own customer KPIs including OTIF and order lead time, drive savings to improve gross margin, and continuously improve issue resolution and advantage survey scores. Align with IT, GCOE, GBS, logistics, and sales to streamline order processing, strengthen master data management in SAP, and embed customer insights into reporting and dashboards.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and align a customer service and collaboration strategy with KHC goals, coordinating with GCOE, GBS, and BENELUX teams.
•Drive streamlined order processing and order management improvements to reduce errors and increase efficiency across all channels.
•Own issue resolution processes for timely, effective resolution of customer complaints.
•Ensure accurate master data management in SAP to support smooth processing across multiple platforms.
•Build customer relationships, develop joint business plans and forecasting, and lead metrics/reporting through stakeholder engagement and KPI alignment.

Key Requirements

•Degree in logistics, supply chain management, business/finance, engineering, or a related field.
•5-7 years’ experience in supply chain/logistics/customer service or a related field.
•Experience in an IBP/S&OP environment.
•Proven track record in project and change management, including supply chain and digital transformations.
•Business proficiency in English and Dutch.

Experience:5-7 years

Skills:Innovative thinkingCuriosityAccountabilityCollaborationData and technology acumen

Languages:EnglishDutch

Tech Stack:SAPMS OfficeIBPS&OP

Company Brief

The Kraft Heinz Company

The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2015

Website LinkedIn

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The Kraft Heinz Company

6 days ago

Customer Excellence Lead Benelux

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and align a customer service and collaboration strategy with KHC goals, coordinating with GCOE, GBS, and BENELUX teams.
•Drive streamlined order processing and order management improvements to reduce errors and increase efficiency across all channels.
•Own issue resolution processes for timely, effective resolution of customer complaints.
•Ensure accurate master data management in SAP to support smooth processing across multiple platforms.
•Build customer relationships, develop joint business plans and forecasting, and lead metrics/reporting through stakeholder engagement and KPI alignment.

Key Requirements

•Degree in logistics, supply chain management, business/finance, engineering, or a related field.
•5-7 years’ experience in supply chain/logistics/customer service or a related field.
•Experience in an IBP/S&OP environment.
•Proven track record in project and change management, including supply chain and digital transformations.
•Business proficiency in English and Dutch.

Experience:5-7 years

Skills:Innovative thinkingCuriosityAccountabilityCollaborationData and technology acumen

Languages:EnglishDutch

Tech Stack:SAPMS OfficeIBPS&OP

Company Brief

The Kraft Heinz Company

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2015

Website LinkedIn