Knowledge Management Specialist (Fixed-Term)

AECOM
Philippines
Workplace: HybridFull timeFunction: People, HR & TalentEducation: bachelorsSkills: ["Attention to detail","Analytical thinking","Communication","Continuous improvement","Problem solving"]

Own governance and maintenance of the knowledge management (KM) repository by coordinating global stakeholders on article creation, updates, and indexing. Manage knowledge base system upkeep, testing, and release support, while formatting HTML articles, handling translations, and tracking article inventory and performance. Perform content planning and analysis, run UAT with stakeholders, and train knowledge editors and content owners on creating and updating KM content using ServiceNow.

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AECOM
AECOM
1 day ago

Knowledge Management Specialist (Fixed-Term)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Own governance and maintenance of the knowledge management (KM) repository by coordinating global stakeholders on article creation, updates, and indexing. Manage knowledge base system upkeep, testing, and release support, while formatting HTML articles, handling translations, and tracking article inventory and performance. Perform content planning and analysis, run UAT with stakeholders, and train knowledge editors and content owners on creating and updating KM content using ServiceNow.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Coordinate with global stakeholders to create and update knowledge articles, ensuring document management process compliance before publishing.
  • •Govern and maintain KM knowledge assets, including indexing, revising, and updating content; provide guidance on tone and “look & feel”; format HTML into articles and coordinate translations.
  • •Perform knowledge base system maintenance checks, conduct pre/post release testing, track system performance and usage, and report defects for development fixes.
  • •Gather requirements for system enhancements and manage UAT with stakeholders; create system know-how documentation and lead major releases and rollout end-user communications.
  • •Conduct content planning and analysis (as-is/to-be process impact assessment, content requirements analysis, reporting in MS Excel) and train knowledge editors and content owners.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree and/or at least 4 years of relevant work experience.
  • •Intermediate proficiency in MS Office (Word, PowerPoint, Outlook) and advanced proficiency in MS Excel.
  • •Excellent research skills.
  • •Experience using ServiceNow for knowledge management (knowledge base, ticketing, HTML, chatbot).
  • •Experience with KM-related processes, technical writing/copy-editing, and reporting/data analytics.
Education:Bachelor's
Skills:Attention to detailAnalytical thinkingCommunicationContinuous improvementProblem solving
Languages:English
Tech Stack:ServiceNowHTMLChatbotMS OfficeMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft ExcelMS VisioLucid ChartWorkday

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
Glassdoor
Glassdoor: 3.6
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