Staff Customer Success Manager (R5645)

Shield AI
Washington, San Diego
Workplace: HybridFull timeUSD 110,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Project management","Problem-solving","Strategic thinking","Relationship building"]

Lead customer success for Hivemind Enterprise customers, partnering with external C-suite stakeholders to ensure customers achieve desired outcomes. Own the customer lifecycle from onboarding through offboarding, manage account health, and provide program management support. Drive renewals and retention for multi-million-dollar enterprise contracts while collaborating with sales and product teams to address needs and expansion opportunities. This senior role includes substantial international customer travel.

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FursaFursa
Shield AI
Shield AI
3 days ago

Staff Customer Success Manager (R5645)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead customer success for Hivemind Enterprise customers, partnering with external C-suite stakeholders to ensure customers achieve desired outcomes. Own the customer lifecycle from onboarding through offboarding, manage account health, and provide program management support. Drive renewals and retention for multi-million-dollar enterprise contracts while collaborating with sales and product teams to address needs and expansion opportunities. This senior role includes substantial international customer travel.
Location: Washington, San Diego
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Ensure Hivemind Enterprise customers achieve desired outcomes through proactive customer success engagement.
  • •Own the customer lifecycle from onboarding and training through offboarding and renewals.
  • •Develop and implement customer success plans and conduct regular reviews of customer goals/outcomes.
  • •Manage account health and serve as the primary point of contact for enterprise customers.
  • •Drive contract renewal and collaborate with sales to expand revenue and address customer feedback with sales and product teams.
Travel: Extensive travel

Pay and Benefits

Salary: USD 110,000 - 170,000 annually
Perks:Annual BonusEquity

Key Requirements

  • •8+ years of experience in customer success or account management.
  • •3+ years of experience working with large enterprise customers.
  • •Proven experience in revenue renewal and retention for multi-million-dollar contracts.
  • •Strong project management and communication skills with strategic problem-solving.
  • •Bachelor's degree in business, engineering, or a related field; familiarity with defense aviation/AI-robotics and developer-facing software is a plus.
Experience:8+ yearsStartup environmentEnterprise customersRevenue renewalRetentionDefense aviationAIRoboticsDeveloper-facing software
Education:Bachelor's in business, engineering, or a related field
Skills:CommunicationProject managementProblem-solvingStrategic thinkingRelationship building
Certifications:Project managementCustomer success management
Tech Stack:AIRoboticsDeveloper-facing softwareHivemind Enterprise Software

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn