Customer Marketing & Operations Associate, West

Diageo
Calgary
Workplace: OnsiteFull timeCAD 57,750 - 96,250 annuallyFunction: Marketing & GrowthExperience: 3+ yearsSkills: ["Organization","Communication","Detail management","Cross-functional follow-through","Deadline management"]

Support customer marketing and operations for the West Chain Retail business by turning brand, category, and customer plans into timely execution. Coordinate broker partners, activation calendars, customer materials, planogram/merchandising inputs, and launch readiness. Partner across KAMs, Category, Marketing, CSP, Supply, and Finance to resolve issues, track execution, manage deadlines, prepare performance updates, and identify process improvements.

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FursaFursa
Diageo
Diageo
1 month ago

Customer Marketing & Operations Associate, West

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Support customer marketing and operations for the West Chain Retail business by turning brand, category, and customer plans into timely execution. Coordinate broker partners, activation calendars, customer materials, planogram/merchandising inputs, and launch readiness. Partner across KAMs, Category, Marketing, CSP, Supply, and Finance to resolve issues, track execution, manage deadlines, prepare performance updates, and identify process improvements.
Location: Calgary
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Coordinate customer marketing and operational execution for West chain retail customers and broker partners.
  • •Support activation calendars, customer materials, planogram/merchandising inputs, launch readiness, and execution trackers.
  • •Partner with KAMs, Category Manager, Marketing, CSP, Supply, Finance, and brokers to resolve issues and maintain execution discipline.
  • •Monitor customer deadlines, planogram windows, service issues, data inputs, samples/assets, and follow-up actions.
  • •Support customer listings applications with government boards of AGLC and SLGA, and prepare performance updates, meeting materials, and operational reports.

Pay and Benefits

Salary: CAD 57,750 - 96,250 annually

Key Requirements

  • •3+ years of customer marketing, sales operations, retail operations, broker coordination, commercial operations, or project coordination experience.
  • •Strong organization, communication, detail management, and cross-functional follow-through.
  • •Understanding of chain retail, planogram windows, customer materials, or merchandising preferred.
  • •Ability to work with KAMs, brokers, Marketing, CSP, Supply, and Finance partners.
  • •Comfort managing multiple deadlines and customer-specific requirements.
Experience:3+ yearsRetail operationsSales operationsCustomer marketingBroker coordinationCommercial operations
Skills:OrganizationCommunicationDetail managementCross-functional follow-throughDeadline management

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn