Quilter

1 week ago

Complaints Investigator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Investigate customer complaints in a timely manner, meeting internal service levels and regulatory complaint timeframes. Liaise with financial advisers, stakeholders, the Financial Ombudsman Service, and other third parties while managing multiple cases at once. Produce clear, grammatically correct written responses free of industry jargon, handle inbound and outbound calls as needed, and remain calm and focused under pressure in contentious scenarios. Ensure full adherence to DISP Resolution requirements.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · 6 months

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Investigate complaints within required internal service level agreements and regulatory timescales.
•Liaise with financial advisers, stakeholders, the Financial Ombudsman Service, and other third parties.
•Manage multiple cases and responsibilities at the same time with excellent organisational skills.
•Ensure written responses are grammatically correct and free from industry jargon.
•Adhere to DISP Resolution requirements (FCA Handbook) and maintain calm, focused performance during contentious scenarios.

Pay and Benefits

Perks:Paid LeavePension

Key Requirements

•Strong communication skills, including confident telephone communication and the ability to compile grammatically correct written responses free from industry jargon.
•Ability to receive inbound calls from advisers, customers, and third parties, and make outbound calls where necessary.
•Ability to manage under pressure while staying focused and calm, including when dealing with contentious scenarios.
•Excellent organisational skills to manage a variety of tasks and multiple cases at a time.
•Flexibility to prioritise workloads and demonstrate effective case management.

Skills:CommunicationOrganizational skillsAbility to work under pressureFlexibilityPrioritization

Company Brief

Quilter

Quilter plc is a UK-based wealth management and financial planning company offering investment management, retirement planning, and financial advice services to individual and intermediary clients across the UK and internationally.

Industry: Wealth Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2018

Website

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Quilter

1 week ago

Complaints Investigator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · 6 months

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Investigate complaints within required internal service level agreements and regulatory timescales.
•Liaise with financial advisers, stakeholders, the Financial Ombudsman Service, and other third parties.
•Manage multiple cases and responsibilities at the same time with excellent organisational skills.
•Ensure written responses are grammatically correct and free from industry jargon.
•Adhere to DISP Resolution requirements (FCA Handbook) and maintain calm, focused performance during contentious scenarios.

Pay and Benefits

Perks:Paid LeavePension

Key Requirements

•Strong communication skills, including confident telephone communication and the ability to compile grammatically correct written responses free from industry jargon.
•Ability to receive inbound calls from advisers, customers, and third parties, and make outbound calls where necessary.
•Ability to manage under pressure while staying focused and calm, including when dealing with contentious scenarios.
•Excellent organisational skills to manage a variety of tasks and multiple cases at a time.
•Flexibility to prioritise workloads and demonstrate effective case management.

Skills:CommunicationOrganizational skillsAbility to work under pressureFlexibilityPrioritization

Company Brief

Quilter

Industry: Wealth Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2018

Website