Enbridge

2 days ago

Specialist I, IT Service Management Office – ITOM & CMDB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own and mature ServiceNow ITOM capabilities across a hybrid environment, serving as the enterprise authority for CMDB, Discovery, service mapping, and event management. Govern CMDB data quality and lifecycle, design Discovery/service mapping solutions, and develop ServiceNow enhancements and integrations using Flow Designer and Integration Hub. Partner with infrastructure, cloud, security, network, and application teams to improve service visibility, reliability, and incident root-cause analysis.

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead the strategy, governance, and optimization of ServiceNow ITOM capabilities, including CMDB, Discovery, service mapping, event management, and integrations.
•Own the enterprise CMDB and Configuration Management practice to ensure data accuracy, integrity, compliance, and lifecycle management.
•Define and enforce CMDB governance standards, data quality controls, identification and reconciliation rules, and audit requirements.
•Design and optimize Discovery, Cloud Discovery, and Service Mapping solutions across hybrid technology environments, and develop ServiceNow solutions using JavaScript, Flow Designer, Integration Hub, and REST/SOAP integrations.
•Drive automation and operational intelligence to improve service visibility, efficiency, and reliability; support incident troubleshooting and partner with infrastructure, cloud, security, network, and application teams.

Pay and Benefits

Perks:Health InsuranceDentalDisability InsuranceParental LeavePaid Leave

Key Requirements

•University degree in Information Technology, Computer Science, Engineering, or a related discipline, with 6+ years of experience in ServiceNow, IT Operations Management, Configuration Management, or Enterprise Service Management.
•Strong hands-on experience with ServiceNow ITOM/ITSM modules, including CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors, Cloud Discovery, and Operational Intelligence/AIOps.
•Proven experience designing, implementing, and governing enterprise CMDB and Configuration Management solutions in large, complex hybrid technology environments.
•Demonstrated ServiceNow development experience using JavaScript, Business Rules, UI Policies, and Flow Designer.
•Experience designing and supporting integrations between ServiceNow and enterprise monitoring/observability, infrastructure, cloud, and asset management platforms.

Experience:6+ yearsServiceNowIT OperationsConfiguration ManagementEnterprise Service Management

Education:

Skills:LeadershipCommunicationAnalytical skillsTroubleshootingProblem-solving

Certifications:ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (Discovery)ServiceNow Certified Implementation Specialist (Service Mapping)ServiceNow Certified Implementation Specialist (ITOM)

Tech Stack:ServiceNowITOMCMDBDiscoveryService MappingEvent ManagementService Graph ConnectorsCloud DiscoveryOperational IntelligenceAIOpsJavaScriptFlow DesignerIntegration HubRESTSOAPBusiness RulesUI PoliciesAzureAWSITIL

Company Brief

Enbridge

Enbridge is an energy infrastructure company operating crude oil and liquid pipelines, natural gas transmission and distribution networks, and renewable power generation across North America, focused on energy delivery and transition investments.

Industry: Oil & Gas

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Calgary, Canada

Founded: 1949

Website LinkedIn

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Enbridge

2 days ago

Specialist I, IT Service Management Office – ITOM & CMDB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead the strategy, governance, and optimization of ServiceNow ITOM capabilities, including CMDB, Discovery, service mapping, event management, and integrations.
•Own the enterprise CMDB and Configuration Management practice to ensure data accuracy, integrity, compliance, and lifecycle management.
•Define and enforce CMDB governance standards, data quality controls, identification and reconciliation rules, and audit requirements.
•Design and optimize Discovery, Cloud Discovery, and Service Mapping solutions across hybrid technology environments, and develop ServiceNow solutions using JavaScript, Flow Designer, Integration Hub, and REST/SOAP integrations.
•Drive automation and operational intelligence to improve service visibility, efficiency, and reliability; support incident troubleshooting and partner with infrastructure, cloud, security, network, and application teams.

Pay and Benefits

Perks:Health InsuranceDentalDisability InsuranceParental LeavePaid Leave

Key Requirements

•University degree in Information Technology, Computer Science, Engineering, or a related discipline, with 6+ years of experience in ServiceNow, IT Operations Management, Configuration Management, or Enterprise Service Management.
•Strong hands-on experience with ServiceNow ITOM/ITSM modules, including CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors, Cloud Discovery, and Operational Intelligence/AIOps.
•Proven experience designing, implementing, and governing enterprise CMDB and Configuration Management solutions in large, complex hybrid technology environments.
•Demonstrated ServiceNow development experience using JavaScript, Business Rules, UI Policies, and Flow Designer.
•Experience designing and supporting integrations between ServiceNow and enterprise monitoring/observability, infrastructure, cloud, and asset management platforms.

Experience:6+ yearsServiceNowIT OperationsConfiguration ManagementEnterprise Service Management

Education:

Skills:LeadershipCommunicationAnalytical skillsTroubleshootingProblem-solving

Company Brief

Enbridge

Industry: Oil & Gas

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Calgary, Canada

Founded: 1949

Website LinkedIn