Wiz

2 weeks ago

Manager, Solutions Support Engineering - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a global team providing an exceptional technical support experience for Wiz’s platform. You’ll manage, coach, and mentor Technical Support Engineers, own performance and escalations, and ensure training and onboarding. Drive improvements to productivity and support processes through automations, incident management coordination, and customer-advocacy for timely resolutions. Serve as an AI-first leader by building support models and internal tools using AI to scale the support offering.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage, develop, coach, and mentor a team of Technical Support Engineers delivering technical customer support for the Wiz product.
•Own team accountability and performance, partnering with upper management on reviews, performance plans, and employee-relations issues for direct reports.
•Ensure training and onboarding for new hires and guide the team’s learning and development needs.
•Collaborate with internal teams and customers on high-priority escalations; act as a resource to resolve escalations.
•Drive automations and incident-management coordination to scale the support offering and improve productivity, process, and procedures.

Pay and Benefits

Salary: USD 144,000 - 198,000 annually

Equity and Bonus:Equity

Key Requirements

•Manage external technical support teams in a SaaS environment for 1+ years, serving as the hands-on ultimate escalation anchor.
•Demonstrated track record using AI APIs to write scripts or build tools that automate operational workflows.
•5+ years hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
•Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
•Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.

Experience:SaaSCloudAISecurityHybrid cloud

Skills:Technical leadershipMentorshipEscalation managementProcess improvementStakeholder collaboration

Tech Stack:AWSAzureGCPKubernetesClaude CodeAI APIsMonitoring/logging pipelinesIncident management requests

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Wiz