Salesforce

3 weeks ago

Commercial Account Executive – Service Cloud (Customer Service, Contact Center & AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Live

Job Summary

Drive new business and expand commercial accounts for Salesforce Service Cloud across customer service, contact center, ITSM, and HR service delivery. Build pipeline, manage the full sales cycle, and serve as a trusted advisor to C-level executives on customer experience, AI, automation, omnichannel engagement, voice, and digital channels. Partner with solution engineers and customer success to position Salesforce’s unified service portfolio and consistently exceed sales targets.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Prospect and generate new business opportunities across commercial accounts.
•Build pipeline by identifying new customer opportunities and expanding existing relationships.
•Own the sales cycle from opportunity qualification through negotiation and deal closure.
•Engage C-level executives in strategic conversations around customer experience, contact centers, AI, automation, omnichannel engagement, voice, and digital channels.
•Collaborate with solution engineers, customer success, partners, and cross-functional teams to position the complete Salesforce Service portfolio.

Key Requirements

•Proven track record selling customer service and customer experience (CX) solutions, including CCaaS/contact center and digital engagement platforms.
•Strong knowledge of contact center (CCaaS) platforms and telephony integrations, including voice capabilities and AppExchange-based solutions.
•Deep understanding of Salesforce Service Cloud, including case management, AI-powered Agent Workspace, knowledge base, omnichannel routing, service analytics, and workflow automation.
•Experience selling into commercial accounts across multiple industries and using a consultative approach to identify customer challenges.
•Ability to manage complex negotiations and lead executive-level conversations with excellent communication, storytelling, negotiation, and closing skills.

Experience:SaaSB2B salesCustomer serviceContact centerCXOmnichannel

Skills:LeadershipInitiativeCommunicationStorytellingNegotiation

Tech Stack:SalesforceService CloudSalesforce Service CloudCCaaSContact CenterTelephony integrationsAppExchangeCase ManagementAI-powered Agent WorkspaceKnowledge BaseOmnichannel RoutingDigital EngagementService AnalyticsWorkflow automationWhatsAppVoiceIT Service Management (ITSM)HR Service DeliveryCustomer Service AutomationData Cloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Commercial Account Executive – Service Cloud (Customer Service, Contact Center & AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Prospect and generate new business opportunities across commercial accounts.
•Build pipeline by identifying new customer opportunities and expanding existing relationships.
•Own the sales cycle from opportunity qualification through negotiation and deal closure.
•Engage C-level executives in strategic conversations around customer experience, contact centers, AI, automation, omnichannel engagement, voice, and digital channels.
•Collaborate with solution engineers, customer success, partners, and cross-functional teams to position the complete Salesforce Service portfolio.

Key Requirements

•Proven track record selling customer service and customer experience (CX) solutions, including CCaaS/contact center and digital engagement platforms.
•Strong knowledge of contact center (CCaaS) platforms and telephony integrations, including voice capabilities and AppExchange-based solutions.
•Deep understanding of Salesforce Service Cloud, including case management, AI-powered Agent Workspace, knowledge base, omnichannel routing, service analytics, and workflow automation.
•Experience selling into commercial accounts across multiple industries and using a consultative approach to identify customer challenges.
•Ability to manage complex negotiations and lead executive-level conversations with excellent communication, storytelling, negotiation, and closing skills.

Experience:SaaSB2B salesCustomer serviceContact centerCXOmnichannel

Skills:LeadershipInitiativeCommunicationStorytellingNegotiation

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor