Customer Engineer -CMP/EPI/ETCH

Applied Materials
Shenzhen, Guangzhou
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Mentoring","Troubleshooting","Preventative maintenance","Customer collaboration"]

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment tied to CMP/EPI/ETCH processes. Use basic diagnostic techniques and digital analytics to troubleshoot and resolve technical issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate closely with senior engineers and customers, support preventative/corrective maintenance, and train/mentor junior field service engineers while ensuring smooth, high-quality customer operations.

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Applied Materials
Applied Materials
1 day ago

Customer Engineer -CMP/EPI/ETCH

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Job Summary

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment tied to CMP/EPI/ETCH processes. Use basic diagnostic techniques and digital analytics to troubleshoot and resolve technical issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate closely with senior engineers and customers, support preventative/corrective maintenance, and train/mentor junior field service engineers while ensuring smooth, high-quality customer operations.
Location: Shenzhen, Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment
  • •Apply basic diagnostic techniques (with assistance) to assess and address equipment technical issues
  • •Collaborate with senior engineers and/or customers to understand roadmaps, process flows, and requirements
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • •Coordinate and communicate directly with customers, including training/mentoring junior field service engineers

Key Requirements

  • •Associate degree, military technical training, field service experience, or trade certification
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry
  • •Strong mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
  • •Knowledge of hand tools and proper usage, including digital multimeters
  • •Basic written/verbal communication skills and basic Microsoft Excel, Word, and PowerPoint proficiency
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationMentoringTroubleshootingPreventative maintenanceCustomer collaboration
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersPneumaticsHydraulicsVacuum systemsPlasma systemsHydraulic systemsGas systemsElectrical systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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