Lead - Solutions Engineer (Verticals)

Freshworks
Miami
Workplace: RemoteFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Execution-oriented","Prioritization","Urgency"]

Serve as a dedicated technical partner to North America sales teams supporting SLED (State, Local & Education), Higher Education, and Manufacturing. Lead technical discovery, translate customer requirements into business and technical solutions, and deliver tailored product demonstrations. Articulate Freshworks’ ITSM/ITAM/ITOM/ESM and AI-first value to technical and executive audiences, while sharing industry insights back across Sales, Product, Marketing, and Customer Success.

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Freshworks
Freshworks
19 hours ago

Lead - Solutions Engineer (Verticals)

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Job Summary

Serve as a dedicated technical partner to North America sales teams supporting SLED (State, Local & Education), Higher Education, and Manufacturing. Lead technical discovery, translate customer requirements into business and technical solutions, and deliver tailored product demonstrations. Articulate Freshworks’ ITSM/ITAM/ITOM/ESM and AI-first value to technical and executive audiences, while sharing industry insights back across Sales, Product, Marketing, and Customer Success.
Location: Miami
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with SLED, Higher Education, and Manufacturing sales teams to understand unique industry needs and business challenges.
  • •Conduct technical and business discovery with customers and Account Executives to shape overall solution strategy for opportunities.
  • •Translate customer requirements into clearly defined business and technical solutions.
  • •Build and deliver customized product demonstrations aligned to industry workflows, use cases, and priorities.
  • •Develop repeatable vertical-specific solution narratives and best practices, and share customer feedback across Freshworks.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually

Key Requirements

  • •6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing verticals.
  • •Strong understanding of differences in customer requirements, buying processes, and technology priorities across verticals.
  • •Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms.
  • •Excellent presentation, storytelling, and communication skills for technical and executive audiences.
Experience:6-8 yearsSaaSITSMITAMITOMESMPre-salesSolution engineeringSales engineering
Skills:PresentationStorytellingCross-functional collaborationCommunicationExecution-orientedPrioritizationUrgency
Languages:English
Tech Stack:AI-firstITSMITAMITOMESMSaaS

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor