Technical Support Engineer

HappyRobot
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer focus"]

Provide first-line technical support to customers and internal teams by troubleshooting software, hardware, and system issues. Guide users through product setup, configuration, and best practices, and escalate complex problems to engineering to ensure timely resolution. Maintain detailed support records, and create, update, and improve technical documentation, FAQs, and knowledge base articles. Help identify recurring issues and propose product improvements to enhance the customer experience.

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HappyRobot
HappyRobot
1 month ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-line technical support to customers and internal teams by troubleshooting software, hardware, and system issues. Guide users through product setup, configuration, and best practices, and escalate complex problems to engineering to ensure timely resolution. Maintain detailed support records, and create, update, and improve technical documentation, FAQs, and knowledge base articles. Help identify recurring issues and propose product improvements to enhance the customer experience.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-line technical support to customers and internal teams.
  • •Diagnose and troubleshoot software, hardware, and system issues.
  • •Guide customers through product setup, configuration, and best practices.
  • •Escalate complex technical issues to engineering while ensuring timely resolution.
  • •Maintain support records and create/update technical documentation and knowledge base articles.

Key Requirements

  • •1+ years of experience in a technical role.
  • •Strong troubleshooting and problem-solving skills.
  • •Excellent written and verbal communication skills.
  • •Experience documenting solutions, writing user guides, or contributing to knowledge bases.
  • •Familiarity with ticketing systems and customer support tools.
Experience:1+ years
Skills:TroubleshootingProblem-solvingCommunicationCustomer focus

Company Brief

HappyRobot
Builds and manages enterprise AI workers (conversational and document-processing agents) to automate operational workflows for supply chain and logistics companies, integrating with systems to execute tasks, collect real-time data, and drive operational insights.
Industry: Supply Chain Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedInGlassdoor