HappyRobot

3 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line technical support to customers and internal teams by troubleshooting software, hardware, and system issues. Guide users through product setup, configuration, and best practices, and escalate complex problems to engineering to ensure timely resolution. Maintain detailed support records, and create, update, and improve technical documentation, FAQs, and knowledge base articles. Help identify recurring issues and propose product improvements to enhance the customer experience.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-line technical support to customers and internal teams.
•Diagnose and troubleshoot software, hardware, and system issues.
•Guide customers through product setup, configuration, and best practices.
•Escalate complex technical issues to engineering while ensuring timely resolution.
•Maintain support records and create/update technical documentation and knowledge base articles.

Key Requirements

•1+ years of experience in a technical role.
•Strong troubleshooting and problem-solving skills.
•Excellent written and verbal communication skills.
•Experience documenting solutions, writing user guides, or contributing to knowledge bases.
•Familiarity with ticketing systems and customer support tools.

Experience:1+ years

Skills:TroubleshootingProblem-solvingCommunicationCustomer focus

Company Brief

HappyRobot

Builds and manages enterprise AI workers (conversational and document-processing agents) to automate operational workflows for supply chain and logistics companies, integrating with systems to execute tasks, collect real-time data, and drive operational insights.

Industry: Supply Chain Technology

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn Glassdoor

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HappyRobot

3 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-line technical support to customers and internal teams.
•Diagnose and troubleshoot software, hardware, and system issues.
•Guide customers through product setup, configuration, and best practices.
•Escalate complex technical issues to engineering while ensuring timely resolution.
•Maintain support records and create/update technical documentation and knowledge base articles.

Key Requirements

•1+ years of experience in a technical role.
•Strong troubleshooting and problem-solving skills.
•Excellent written and verbal communication skills.
•Experience documenting solutions, writing user guides, or contributing to knowledge bases.
•Familiarity with ticketing systems and customer support tools.

Experience:1+ years

Skills:TroubleshootingProblem-solvingCommunicationCustomer focus

Company Brief

HappyRobot

Industry: Supply Chain Technology

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn Glassdoor