Onboarding Specialist II

Dialpad
Philippines
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service orientation","Problem-solving","Relationship-building","Detail-oriented"]

Own the end-to-end onboarding deployment for new customers and products, including end-user and admin training, portal setup walkthroughs, and hands-on implementation support. You’ll analyze customer needs, resolve onboarding issues through discovery and replication, and drive adoption of best practices. Serving as the escalation point for onboarding concerns, you collaborate with Sales, Customer Success, and Support to improve deployment and change management processes.

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FursaFursa
Dialpad
Dialpad
2 days ago

Onboarding Specialist II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding deployment for new customers and products, including end-user and admin training, portal setup walkthroughs, and hands-on implementation support. You’ll analyze customer needs, resolve onboarding issues through discovery and replication, and drive adoption of best practices. Serving as the escalation point for onboarding concerns, you collaborate with Sales, Customer Success, and Support to improve deployment and change management processes.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate onboarding deployment for new customers and products purchased.
  • •Host end-user and admin training sessions and provide implementation and portal setup walkthroughs.
  • •Deliver timely onboarding by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
  • •Drive customers to implement best practices and clearly communicate configuration requirements and expectations.
  • •Act as the escalation point for onboarding-related issues and handle ad-hoc tasks as needed.

Key Requirements

  • •At least 2-3 years of working experience in customer onboarding, software implementation, and account management.
  • •At least 1 year of experience configuring, updating, and supporting VOIP solutions.
  • •Experience handling chat and multiple windows.
  • •Excellent English communication skills and strong customer service orientation.
  • •Experience with telecommunication or SaaS providers.
Experience:TelecommunicationsSaaS
Skills:CommunicationCustomer service orientationProblem-solvingRelationship-buildingDetail-oriented
Languages:English
Tech Stack:VOIPSaaS

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn