Specialist, Inflight Innovation and Insights

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsEducation: bachelorsSkills: ["Consensus building","Leadership","Communication","Organizational skills","Customer service orientation"]

Support American Airlines’ Inflight Innovation and Delivery team by driving engagement and education for technology programs and initiatives. Maintain and manage documentation for Inflight Technology systems, handle tech requests and system access adjustments, and act as a go-to resource for content updates and Power Platform workflow support. Track monthly metrics to brief leaders and enable data-driven decisions while ensuring stakeholders are trained when updates occur.

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American Airlines Group
American Airlines Group
4 days ago

Specialist, Inflight Innovation and Insights

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support American Airlines’ Inflight Innovation and Delivery team by driving engagement and education for technology programs and initiatives. Maintain and manage documentation for Inflight Technology systems, handle tech requests and system access adjustments, and act as a go-to resource for content updates and Power Platform workflow support. Track monthly metrics to brief leaders and enable data-driven decisions while ensuring stakeholders are trained when updates occur.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Drive engagement, education, and procedures for technology programs and initiatives
  • •Ensure Inflight Technology system documents and forms are updated or managed
  • •Support delivery of items submitted via tech requests and system access adjustments
  • •Serve as go-to person for content updates and subject matter expert for Power Platform workflows
  • •Track monthly metrics and brief leaders to support data-driven decisions

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree or equivalent experience/training
  • •3+ years of relevant experience
  • •Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • •Understanding of mobile solutions
  • •Strong leadership, communication, and consensus-building skills in a high-volume operational environment
Experience:3+ yearsTechnology programsCustomer experience
Education:Bachelor's
Skills:Consensus buildingLeadershipCommunicationOrganizational skillsCustomer service orientation
Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointPower PlatformMobile solutions

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn