Trainer / Facilitator

Wing Assistant
Philippines
Workplace: OnsiteFull timePHP 50,000 - 80,000 monthlyFunction: Education & TrainingExperience: 2-4 yearsSkills: ["Communication","Group management","Time management","Pedagogy","Adaptability"]

As a Trainer/Facilitator, you will run daily onboarding classes for Virtual Assistants, lead tool bootcamps, assess trainee competency, translate SOPs into actionable checklists, and coordinate with QA/OPS to maintain content quality and client readiness across multiple time zones.

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FursaFursa
Wing Assistant
Wing Assistant
10 months ago

Trainer / Facilitator

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Last checked: 6 hours agoStatus: Live

Job Summary

As a Trainer/Facilitator, you will run daily onboarding classes for Virtual Assistants, lead tool bootcamps, assess trainee competency, translate SOPs into actionable checklists, and coordinate with QA/OPS to maintain content quality and client readiness across multiple time zones.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Onboard new virtual assistants by running daily classes covering Wing policies, professionalism, data privacy, security, time-tracking, and client etiquette.
  • •Lead tool bootcamps with live demos and walkthroughs for client tools (Calendly, Calendar, Google Workspace, Slack, Zoom, ClickUp/Asana, CRM basics, Notion/Airtable), assigning hands-on tasks.
  • •Conduct client-readiness drills including email/chat tone, meeting notes, task intake, follow-ups, and escalation paths using Wing templates.
  • •Translate client SOPs into step-by-step checklists and run simulated tickets/requests with rubric-based scoring.
  • •Coordinate with QA to calibrate quality, align standards (accuracy, turnaround time, formatting), and brief VAs on common defects.

Pay and Benefits

Salary: PHP 50,000 - 80,000 monthly

Key Requirements

  • •2–4+ years in live training/facilitation, L&D, BPO coaching, or training enablement
  • •Experience assessing trainees and bridging gaps between instructional design and operational issues
  • •Clear, confident communicator with a neutral English accent and strong pacing
  • •Skilled at group management, engaging participants, and keeping sessions engaging
  • •Proficiency with LMS (Thinkific or similar), Google Workspace, Zoom/Meet tools
Experience:2-4 yearsTraining & developmentBpo
Skills:CommunicationGroup managementTime managementPedagogyAdaptability
Languages:English
Tech Stack:Google WorkspaceZoomSlackCalendlyNotionAirtableAsanaClickUp

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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