Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Attention to detail","Safe driving","Record keeping"]

Deliver customers’ vehicles to their door using Carvana’s custom car haulers, while maintaining safe driving standards and completing required customer paperwork. You’ll load and unload vehicles, inspect the hauler and vehicles to ensure they’re safe to drive, and enter thorough notes into the customer tracking system. The role includes a 11am–9pm shift with availability across 7 days per week and performance-based pay growth.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver customers’ vehicles to their door using Carvana’s custom car haulers, while maintaining safe driving standards and completing required customer paperwork. You’ll load and unload vehicles, inspect the hauler and vehicles to ensure they’re safe to drive, and enter thorough notes into the customer tracking system. The role includes a 11am–9pm shift with availability across 7 days per week and performance-based pay growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto haulers and inspect the car-hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and handle lifting/carrying up to 50 lbs.
  • •Must be at least 21 years old and possess a valid driver’s license.
Experience:2+ years
Skills:Customer serviceAttention to detailSafe drivingRecord keeping
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn