Partner Success Manager

Xero
Auckland
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Rapport building","Stakeholder management","Public speaking","Initiative","Autonomous work"]

Accelerate growth of accounting and bookkeeping partners across New Zealand by acting as a trusted advisor to help firms realise the Xero ecosystem value. Combat partner churn, identify upgrade opportunities, and drive adoption of Business Edition plans and connected payment services through planning, events, and online strategy. Use Salesforce to track relationship health, mitigate risks early, and present effectively at partner events and webinars.

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Xero
Xero
1 day ago

Partner Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Accelerate growth of accounting and bookkeeping partners across New Zealand by acting as a trusted advisor to help firms realise the Xero ecosystem value. Combat partner churn, identify upgrade opportunities, and drive adoption of Business Edition plans and connected payment services through planning, events, and online strategy. Use Salesforce to track relationship health, mitigate risks early, and present effectively at partner events and webinars.
Location: Auckland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and execute territory plans to increase adoption of Business Edition plans and connected payment services.
  • •Plan and host events to educate partners on the mechanics and benefits of the Xero Partner programme.
  • •Deepen online strategies within practices to increase active users and drive adoption of adjacent products.
  • •Use Salesforce to manage relationship health and identify potential risk areas for early mitigation.
  • •Collaborate with Partner Consulting teams to deliver a seamless service and share insights and feedback.

Key Requirements

  • •Proven sales performance track record in financial technology or accounting software environments.
  • •Ability to build quick rapport and manage long-term relationships with senior stakeholders.
  • •Public speaking skills to present effectively at partner events and webinars.
  • •Initiative and ability to work autonomously to meet and exceed expectations.
  • •Genuine passion for making a difference and interest in the emerging online accounting market.
Experience:Financial technologyAccounting softwareOnline accounting
Skills:Rapport buildingStakeholder managementPublic speakingInitiativeAutonomous work
Tech Stack:Salesforce

Company Brief

Xero
Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Wellington, New Zealand
Founded: 2006
WebsiteLinkedIn