Customer Success Manager

Kodex
United States
Workplace: RemoteFull timeUSD 120,000 - 155,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-centric mindset","Executive communication","Presentation skills","Organizational skills","Relationship management"]

Own the post-sales customer experience for a portfolio of high-impact clients, driving onboarding, implementation success, adoption, retention, and renewals. Serve as the primary point of contact from deal close while partnering with Sales, Business Operations, and Engineering to triage issues and advocate customer needs into the product roadmap. Help build scalable Customer Success playbooks, processes, and tooling as the fourth member of the team.

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FursaFursa
Kodex
Kodex
3 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the post-sales customer experience for a portfolio of high-impact clients, driving onboarding, implementation success, adoption, retention, and renewals. Serve as the primary point of contact from deal close while partnering with Sales, Business Operations, and Engineering to triage issues and advocate customer needs into the product roadmap. Help build scalable Customer Success playbooks, processes, and tooling as the fourth member of the team.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive the post-sales experience from adoption to renewal by owning account planning, success tracking, and alignment with Sales and Business Operations.
  • •Lead onboarding and implementation planning by setting post-sale requirements and ensuring a seamless, high-impact launch.
  • •Manage customer relationships, building trust and deepening customer value across accounts.
  • •Triage, resolve, and track customer-reported issues, escalating to Engineering when needed and communicating clearly with customers.
  • •Advocate customer needs within the product roadmap and help design CS processes, tooling, and external programs like onboarding and QBRs.

Pay and Benefits

Salary: USD 120,000 - 155,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management.
  • •Experience managing high-ARR, high-touch customers with strategic complexity.
  • •Proven track record of delivering customer and business outcomes through innovative approaches.
  • •Customer-centric mindset with enough technical fluency to participate in implementations and product deep-dives.
  • •Excellent executive-level communication and presentation skills, including leading QBR-caliber conversations.
Experience:SaaS
Skills:Customer-centric mindsetExecutive communicationPresentation skillsOrganizational skillsRelationship management
Tech Stack:HubSpot

Company Brief

Kodex
Provides a secure, end-to-end platform that streamlines verification, encrypted workflows, and tracking of law‑enforcement and government data requests for enterprise Legal/Trust & Safety teams. Trusted by major crypto and telecom customers and backed by VC investors.
Industry: LegalTech
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Boston, United States
Founded: 2021
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor