Implementation Specialist

Rain
New York, Europe
Workplace: HybridFull timeUSD 50,000 - 999,999 annuallyFunction: Customer Success & Account Management0Education: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Cross-functional collaboration","Ownership"]

Own onboarding for partner companies across the Rain platform, collaborating with sales, solutions, operations, and compliance to deliver a seamless integration experience. Facilitate account onboarding and troubleshooting, monitor onboarding and product performance metrics, and improve workflows for new business customers. Provide data-driven insights to enhance user experience and work with product managers to define onboarding requirements and create user stories.

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Rain
Rain
1 month ago

Implementation Specialist

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Last checked: 17 hours agoStatus: Live

Job Summary

Own onboarding for partner companies across the Rain platform, collaborating with sales, solutions, operations, and compliance to deliver a seamless integration experience. Facilitate account onboarding and troubleshooting, monitor onboarding and product performance metrics, and improve workflows for new business customers. Provide data-driven insights to enhance user experience and work with product managers to define onboarding requirements and create user stories.
Location: New York, Europe
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Collaborate with internal teams to understand customer needs and tailor solutions for successful onboarding.
  • •Facilitate integration of company accounts into the platform and troubleshoot issues.
  • •Analyze product performance and track onboarding metrics to identify improvement opportunities.
  • •Support the design of onboarding workflows for new business customers.
  • •Provide data-driven insights and partner with product managers on onboarding requirements and user stories.

Pay and Benefits

Salary: USD 50,000 - 999,999 annually
Equity and Bonus:Equity
Perks:Paid LeaveRemote WorkHealth InsuranceDentalVisionLife Insurance401kEquityGym Membership

Key Requirements

  • •Bachelor’s degree in Business, Analytics, Economics, or a related field.
  • •0-2 years of experience in an implementation, customer success, or similar role, preferably in B2B.
  • •Strong analytical and problem-solving skills with the ability to manage multiple complex projects.
  • •Excellent communication skills and ability to work cross-functionally with diverse teams.
  • •Ability to work independently, take ownership of tasks, and collaborate effectively with team members.
Education:Bachelor's in Business, Analytics, Economics (or related field)
Skills:Analytical thinkingProblem-solvingCommunicationCross-functional collaborationOwnership
Tech Stack:SQL

Company Brief

Rain
Rain builds stablecoin-powered card issuance and payments infrastructure for fintechs, platforms, and institutions. Its API and modular platform support on-ramps, wallets, cards, and off-ramps with compliance features like KYC and AML.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York City, United States
Founded: 2021
WebsiteLinkedIn