Client Support Associate, Voter Voice

Fiscal Note
Gurugram
Workplace: RemoteFull timeINR 700,000 - 800,000 annuallyFunction: Product ManagementExperience: 1-2 yearsSkills: ["Empathy","Clear communication","Rapport building","Problem-solving","Proactive issue resolution"]

Help advocate for and troubleshoot clients using FiscalNote’s platform as the first line of defense for client feedback. Manage support requests across email, phone, and chat, conduct troubleshooting, track issues and resolutions, and maintain a Help Center knowledge base to improve self-service. Partner with Product/Engineering to meet user needs, report on user interaction data from support tools (e.g., Zendesk), and recommend software and process improvements while delivering white-glove customer service.

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FursaFursa
Fiscal Note
Fiscal Note
14 hours ago

Client Support Associate, Voter Voice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Help advocate for and troubleshoot clients using FiscalNote’s platform as the first line of defense for client feedback. Manage support requests across email, phone, and chat, conduct troubleshooting, track issues and resolutions, and maintain a Help Center knowledge base to improve self-service. Partner with Product/Engineering to meet user needs, report on user interaction data from support tools (e.g., Zendesk), and recommend software and process improvements while delivering white-glove customer service.
Location: Gurugram
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Manage support requests through email, phone, and chat channels.
  • •Conduct troubleshooting calls, chats, and emails to resolve client issues.
  • •Interface with Product/Engineering to meet user needs and address platform concerns.
  • •Maintain the Knowledge Base (Help Center) to empower self-service UX.
  • •Track client issues and resolutions, report on user interaction data, and recommend software/process improvements.

Pay and Benefits

Salary: INR 700,000 - 800,000 annually
Equity and Bonus:Equity
Perks:Retirement AccountsEquity

Key Requirements

  • •1-2 years work experience in a support role
  • •Prior knowledge about customer support and help desk industry preferred
  • •Ability to manage and assign priority to urgent tasks
  • •Excellent clarity in communication and telephone/email etiquette
  • •Proficiency with Zendesk or related help desk software preferred
Experience:1-2 yearsCustomer supportHelp deskGovernment processesCivic engagementData analytics
Skills:EmpathyClear communicationRapport buildingProblem-solvingProactive issue resolution
Tech Stack:ZendeskContent Management SystemsKnowledge baseHelp CenterEmailPhoneChat

Company Brief

Fiscal Note
Provides policy and government-affairs software and analytics that aggregate legislative, regulatory, and political data to help businesses, governments, and organizations track policy risk and inform decision-making.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Washington, D.C., United States
Founded: 2013
WebsiteLinkedIn