Supervisor, Luxe Operations

Airbnb
Gurugram
Workplace: OnsiteFull timeINR 1,610,000 - 2,300,000 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Communication","Leadership","Problem-solving","Coaching","Stakeholder management"]

Lead a high-performance Luxe Operations team within Airbnb’s ACC Enterprise Ops to ensure premium host experiences and operations excellence. You’ll manage end-to-end Luxe host journeys, uphold quality standards, coach and develop specialists, drive KPI-driven performance, and partner cross-functionally to influence product, policy, and process improvements.

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FursaFursa
Airbnb
Airbnb
2 months ago

Supervisor, Luxe Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a high-performance Luxe Operations team within Airbnb’s ACC Enterprise Ops to ensure premium host experiences and operations excellence. You’ll manage end-to-end Luxe host journeys, uphold quality standards, coach and develop specialists, drive KPI-driven performance, and partner cross-functionally to influence product, policy, and process improvements.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Oversee the end-to-end Luxe host journey - from onboarding to offboarding.
  • •Ensure consistent application of Luxe quality standards across property evaluations, listing audits, and amenity assessments.
  • •Act as the primary escalation point for complex or sensitive host situations, including quality concerns, enforcement actions, and appeals.
  • •Review and approve high-impact decisions such as listing suspensions, removals, or significant goodwill gestures.
  • •Maintain strong oversight of daily workflows, ensuring effective prioritisation, SLA adherence, and accurate execution of SOPs.

Pay and Benefits

Salary: INR 1,610,000 - 2,300,000 annually

Key Requirements

  • •Minimum 8-10 years of experience, with at least 3 years experience of managing teams, leadership or supervisory responsibilities.
  • •Proven track record of leading teams in a high-performance, KPI-driven environment with consistent delivery against quality and productivity targets.
  • •Strong stakeholder management skills, with experience collaborating across global organizations.
  • •Strong coaching capability, with experience in performance management, feedback delivery, and developing individuals across varying levels of experience.
  • •Ability to thrive in a fast-paced environment with shifting priorities.
Experience:8+ yearsHospitalityTech-enabled marketplace
Skills:CommunicationLeadershipProblem-solvingCoachingStakeholder management
Tech Stack:CRMData dashboardsReporting tools

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn