Account Operations Outside Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 22.07 - 33.13 hourlyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Self-starter","Prioritization","Professional client communication","Problem resolution","Teamwork"]

Serve as the primary point of contact for assigned Manheim accounts, resolving client issues and providing exceptional service around vehicle condition and discrepancies. Coordinate sale vehicle run processes with auction teams and other stakeholders, including movement of client inventory and reconditioning service completion. Inspect vehicles, complete reconditioning estimates, coordinate/approve services, run condition report and imaging audits, and help clients navigate auction processes while recommending Manheim/CAI offerings.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Account Operations Outside Specialist II (Manheim)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for assigned Manheim accounts, resolving client issues and providing exceptional service around vehicle condition and discrepancies. Coordinate sale vehicle run processes with auction teams and other stakeholders, including movement of client inventory and reconditioning service completion. Inspect vehicles, complete reconditioning estimates, coordinate/approve services, run condition report and imaging audits, and help clients navigate auction processes while recommending Manheim/CAI offerings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact to resolve client issues across simple to more complex account needs.
  • •Collaborate with auction teams and stakeholders to coordinate sale vehicle run processes and ensure timely reconditioning completion.
  • •Inspect vehicles, ensure condition/quality standards, and complete reconditioning estimates and condition report/imaging audits.
  • •Coordinate and approve reconditioning services, including compliance with Cox standards and client SLA guidelines.
  • •Educate and liaison clients on auction processes; recommend or upsell Manheim/CAI products and services based on client needs.

Pay and Benefits

Salary: USD 22.07 - 33.13 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma/GED with 3 years’ experience in a related field, or an equivalent combination (including 5 years’ experience).
  • •Valid driver’s license and ability to safely perform outside work.
  • •Prior experience in vehicle reconditioning and/or general auto body knowledge.
  • •Self-starter who can work with minimal supervision and handle multiple tasks simultaneously.
  • •Excellent verbal and written communication skills, plus team-based interpersonal skills.
Experience:3+ yearsAutoVehicle operationsAuction
Education:High School
Skills:Self-starterPrioritizationProfessional client communicationProblem resolutionTeamwork
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeInternal business platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn