Manager, WFM Operations

Coinbase
United States
Workplace: RemoteFull timeFunction: Business OperationsSkills: ["Stakeholder leadership","Executive communication","Analytical thinking","Operational excellence","Adaptability"]

Lead AI-informed workforce management capacity planning for Compliance operations, using hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions. Partner across Ops, Finance, Product, Legal, and Compliance to align on regulatory planning and resourcing tradeoffs. Own cost models and OpEx forecasts, develop multi-scenario staffing plans, and brief senior/executive leadership on WFM performance, capacity risk, and strategic direction.

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FursaFursa
Coinbase
Coinbase
1 day ago

Manager, WFM Operations

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead AI-informed workforce management capacity planning for Compliance operations, using hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions. Partner across Ops, Finance, Product, Legal, and Compliance to align on regulatory planning and resourcing tradeoffs. Own cost models and OpEx forecasts, develop multi-scenario staffing plans, and brief senior/executive leadership on WFM performance, capacity risk, and strategic direction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead AI-informed capacity planning using hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions across Compliance lines of business and new product launches.
  • •Serve as senior WFM voice with executive leadership, translating workforce dynamics, forecast risk, and capacity tradeoffs into clear narratives.
  • •Build cross-functional partnerships across Ops, Finance, Product, Legal, and Compliance to align on workforce priorities and regulatory planning.
  • •Develop and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI/automation productivity gains and scenario-based risk planning.
  • •Create multi-scenario staffing plans modeling tradeoffs across customer experience/service levels, employee experience, operational flexibility, cost effectiveness, and AI/automation leverage.

Key Requirements

  • •5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning roles, with accountability for regulated or compliance-driven operations in financial services or fintech.
  • •Demonstrated stakeholder leadership across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority.
  • •Executive-level communication skills to distill workforce dynamics, regulatory risk, and capacity tradeoffs into decision-ready narratives.
  • •Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, including staffing models accounting for AI/automation productivity assumptions.
  • •Experience operating in, or transitioning toward, an AI-informed workforce model where AI agents contribute to operational output.
Experience:Financial servicesFintech
Skills:Stakeholder leadershipExecutive communicationAnalytical thinkingOperational excellenceAdaptability
Languages:English
Tech Stack:AssembledLookerHexSQLAILLMAutomationAI agents

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn