Implementation Officer (South East)

Moniepoint Group
Nigeria
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Training","Problem-solving"]

The Implementation Officer designs and delivers high-touch onboarding for new retail customers, guiding them from signup to full operational usage of Moniebook POS. You’ll configure workflows, train users, monitor adoption, and coordinate handoffs to Account Managers, helping customers achieve activation and value within 30-60 days in a hybrid Anambra-based role.

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Moniepoint Group
Moniepoint Group
5 months ago

Implementation Officer (South East)

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Last checked: 16 hours agoStatus: Live

Job Summary

The Implementation Officer designs and delivers high-touch onboarding for new retail customers, guiding them from signup to full operational usage of Moniebook POS. You’ll configure workflows, train users, monitor adoption, and coordinate handoffs to Account Managers, helping customers achieve activation and value within 30-60 days in a hybrid Anambra-based role.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer’s onboarding journey.
  • •Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
  • •Training Delivery & Enablement: Conduct engaging live training sessions that educate retail staff on core Moniebook features, best practices, and operational workflows; empower users to use the POS system independently.
  • •Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals; proactively identify at-risk customers and intervene to regain momentum.
  • •Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager after onboarding; provide context on goals, usage patterns, and ongoing concerns to ensure continuity of support.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

  • •2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
  • •Proven track record of successfully onboarding customers to software platforms and driving product adoption
  • •Excellent communication and presentation skills with ability to train diverse audiences
  • •Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
  • •Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
Experience:2-4 yearsSaaSRetail technologyPOS systems
Education:Bachelor's
Skills:CommunicationTrainingProblem-solving
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn