Sr Customer Development Rep (Beijing, BJ, CN, 100190)

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Presentation skills","Service mindset","Sales attitude","Persuasive"]

Manage a complex portfolio of clients as a trusted advisor, driving strategic dialogues and delivering creative, flexible solutions based on portfolio-level business needs. After closing sales, ensure smooth handover to relationship managers. Provide excellent customer service by resolving enquiries and complaints to customer satisfaction, while supporting fair outcomes and orderly market conduct. Contribute to team building and continuous improvement through shared ideas and suggestions.

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FursaFursa
HSBC
HSBC
6 hours ago

Sr Customer Development Rep (Beijing, BJ, CN, 100190)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage a complex portfolio of clients as a trusted advisor, driving strategic dialogues and delivering creative, flexible solutions based on portfolio-level business needs. After closing sales, ensure smooth handover to relationship managers. Provide excellent customer service by resolving enquiries and complaints to customer satisfaction, while supporting fair outcomes and orderly market conduct. Contribute to team building and continuous improvement through shared ideas and suggestions.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a complex client portfolio and become a trusted advisor through portfolio-level strategic client dialogues.
  • •Deliver creative and flexible customer solutions aligned to specific business requirements.
  • •Hand over the customer relationship properly to their relationship managers after closing sales.
  • •Provide excellent customer service and ensure enquiries and complaints are accurately resolved to customer satisfaction.
  • •Participate in team building activities and contribute suggestions for work improvement.

Key Requirements

  • •University degree or above (recognized by the state).
  • •Strong interpersonal and effective presentation skills.
  • •Well-developed service and sales attitude with ability to work under pressure.
  • •Presentable, outgoing, and persuasive.
  • •Good oral and written English is preferable.
Education:Bachelor's
Skills:Interpersonal skillsPresentation skillsService mindsetSales attitudePersuasive
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn