Manager - AZAY Telesales Sales Management (Bangkok, TH, 10500)

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: SalesExperience: 5-8 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Problem-solving","Performance management"]

Lead and manage the AZAY Telesales Call Center to drive direct sales to new and existing customers using standard sales scripts. Monitor performance against targets, troubleshoot issues, and implement improvements to increase Telesales performance and customer satisfaction. Coach and train telesales representatives, oversee incentive and recognition programs, and coordinate with other teams to ensure smooth daily operations. Stay current on industry trends and maintain up-to-date sales program execution.

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Allianz
Allianz
1 week ago

Manager - AZAY Telesales Sales Management (Bangkok, TH, 10500)

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Last checked: 16 minutes agoStatus: Live

Job Summary

Lead and manage the AZAY Telesales Call Center to drive direct sales to new and existing customers using standard sales scripts. Monitor performance against targets, troubleshoot issues, and implement improvements to increase Telesales performance and customer satisfaction. Coach and train telesales representatives, oversee incentive and recognition programs, and coordinate with other teams to ensure smooth daily operations. Stay current on industry trends and maintain up-to-date sales program execution.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the Telesales Call Center, ensuring direct calls follow standard sales scripts and accurate product/service information.
  • •Review daily sales summaries and track actual sales performance versus targets; identify improvement areas and recommend actions.
  • •Provide advice, coaching, and support to prevent and eliminate complaints and improve sales performance.
  • •Manage and supervise Telesales Representatives (TSRs), including training, technical support, and performance evaluations/feedback.
  • •Plan and manage incentive and recognition programs, monitor incentive budget, and coordinate with relevant teams to ensure smooth operations.

Key Requirements

  • •Bachelor’s degree in Business Administration, Economics, or a related field.
  • •5 to 8 years of experience in call centre sales management, quality control/assessment, quality improvement, telesales, or sales/distribution.
  • •Experience in insurance or banking business is required/expected.
  • •Ability to manage telesales call center operations, performance tracking, and coaching.
  • •Any AI-future skills (e.g., ChatGPT or Copilot 365) are an advantage.
Experience:5-8 yearsInsuranceBankingCall centre salesQuality improvement
Education:Bachelor's in Business Administration, Economics, or related field
Skills:LeadershipCoachingCommunicationProblem-solvingPerformance management
Tech Stack:ChatGPTCopilot 365

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn