Reception Manager

TGP International
Riyadh
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 8+ yearsSkills: ["Customer service","Guest relations","Communication","Interpersonal skills","Leadership"]

Oversee daily reception and guest-welcoming operations within a dining hall, ensuring a professional first point of contact. Lead and supervise the reception team (including head hostess and hostesses/receptionists), manage schedules for coverage, and coach staff to maintain service standards. Coordinate guest flow during peak periods, support shift coverage as needed, handle guest inquiries and feedback, and report operational updates to management while promoting venue offerings and events.

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FursaFursa
TGP International
TGP International
6 months ago

Reception Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Oversee daily reception and guest-welcoming operations within a dining hall, ensuring a professional first point of contact. Lead and supervise the reception team (including head hostess and hostesses/receptionists), manage schedules for coverage, and coach staff to maintain service standards. Coordinate guest flow during peak periods, support shift coverage as needed, handle guest inquiries and feedback, and report operational updates to management while promoting venue offerings and events.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee daily reception and guest welcome operations within the dining hall
  • •Manage and supervise the Head Hostess and Hostesses/Receptionists team, including scheduling and coaching
  • •Ensure guests receive prompt assistance, accurate information, and a positive first impression
  • •Coordinate guest flow and support busy service periods, including covering reception shifts when needed
  • •Maintain communication and reporting to the Operations Manager, including guest feedback and operational updates

Key Requirements

  • •Minimum 8 years of experience in hospitality, guest relations, or reception operations
  • •At least 5 years of experience in a supervisory or managerial role
  • •Experience in restaurants, hotels, food halls, or large hospitality venues
  • •Excellent customer service and guest relations skills, including managing guest flow in a high-volume environment
  • •Fluent communication in English is required (Arabic is an advantage)
Experience:8+ yearsHospitalityGuest relationsHospitality venues
Skills:Customer serviceGuest relationsCommunicationInterpersonal skillsLeadership
Languages:EnglishArabic

Company Brief

TGP International
Design consultancy focused on hospitality, food and beverage, and leisure spaces. Creates brand-led interiors, concept development, and guest experience environments for restaurants, hotels, and lifestyle venues.
Industry: Interior Design
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn