Customer Service Officer

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Customer service orientation","Communication","Teamwork","Friendliness","Computer literacy"]

Deliver excellent customer service across Leisure, Entertainment and Cinemas by engaging guests, promoting offers, resolving complaints via escalation, and using strong product knowledge to support bookings, sales, and inquiries. Help drive revenue through upselling and cross-selling, handle cash transactions accurately, and maintain food hygiene and safety standards. Monitor inventory, follow HSE and child safeguarding procedures, and collaborate with the team on additional operational duties.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
1 day ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver excellent customer service across Leisure, Entertainment and Cinemas by engaging guests, promoting offers, resolving complaints via escalation, and using strong product knowledge to support bookings, sales, and inquiries. Help drive revenue through upselling and cross-selling, handle cash transactions accurately, and maintain food hygiene and safety standards. Monitor inventory, follow HSE and child safeguarding procedures, and collaborate with the team on additional operational duties.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver excellent customer service by engaging guests professionally, promoting offers, and resolving complaints through the correct escalation process.
  • •Assist customers with bookings, sales, and inquiries using strong product knowledge.
  • •Support revenue growth through effective upselling and cross-selling.
  • •Handle cash transactions accurately and comply with cash handling procedures.
  • •Follow Health, Safety, and Environment (HSE) policies (including PPE, SOP compliance, incident reporting, and child safeguarding) while monitoring inventory and food hygiene standards.

Key Requirements

  • •Minimum High School Certificate required.
  • •0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
  • •Strong customer service orientation focused on guest satisfaction.
  • •Excellent verbal and written communication skills.
  • •Basic English proficiency and computer literacy required.
Experience:0F&BRetailHospitality
Education:High School
Skills:Customer service orientationCommunicationTeamworkFriendlinessComputer literacy
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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