Named Technical Support Engineer

Roboflow
New York, San Francisco
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsSkills: ["Communication","Leadership","Problem-solving","Teaching","Enablement"]

Highly technical, enterprise-focused support engineer embedded with a single strategic customer account. You will own regional responsibilities for a computer vision deployment, diagnose cross‑domain issues from edge devices to cloud pipelines, run enablement sessions, grow a customer knowledge base, and collaborate with Product, Field Engineering, and Account Executives to expand Roboflow usage.

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Roboflow
Roboflow
8 months ago

Named Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Highly technical, enterprise-focused support engineer embedded with a single strategic customer account. You will own regional responsibilities for a computer vision deployment, diagnose cross‑domain issues from edge devices to cloud pipelines, run enablement sessions, grow a customer knowledge base, and collaborate with Product, Field Engineering, and Account Executives to expand Roboflow usage.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Become the technical continuity for the customer’s computer vision deployment across your region.
  • •Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
  • •Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.
  • •Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
  • •Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.

Pay and Benefits

Equity and Bonus:Equity
Perks:Travel AllowanceProductivity StipendHealth InsuranceEquity

Key Requirements

  • •7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls) and scripting in Bash and Python
  • •Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference
  • •Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices
  • •Strong communication and relationship-building skills with the ability to teach and enable customers
  • •Experience working closely with cross-functional teams (Product, Field Engineering, Account Executives) to relay customer insights and drive adoption
Experience:7+ yearsComputer visionMachine learningAI
Skills:CommunicationLeadershipProblem-solvingTeachingEnablement
Languages:English
Tech Stack:LinuxVPNSSHFirewallsBashPythonNvidia JetsonRaspberry PiEdge devicesCloud infrastructureLogsInference

Company Brief

Roboflow
Provides a computer vision platform that helps teams build, deploy, and manage object detection and image classification models. Offers tooling for dataset versioning, annotation, augmentation, and production-ready model hosting and monitoring.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Boston, United States
Founded: 2016
WebsiteLinkedIn